Health Home Program

The Health Home Program is an innovative, optional plan for Medicaid-eligible individuals in New York State. A Health Home is not a physical location or home, but an innovative model for coordinating critical health care and other services to support a child’s physical, mental, and emotional well-being.

Many families who require multiple services are doing well, but some struggle to find the services they need for their child. The Health Home model allows all of a child’s providers to communicate and share records so that services are not duplicated or neglected. Each child is assigned a Resource Coordinator, who manages all of the child’s services, as well as coordination and communication among care providers. The RC also makes certain the child’s needs are met in the first place—whether that means connecting him to therapy or ensuring his home has heat in the winter. Through the Health Home Program, children and families receive regular care and services, which means fewer trips to the emergency room, less time spent in the hospital, and a healthier, happier child leading a normal life.

Our program works with the Collaborative for Children and Families (CCF), Coordinated Behavioral Care (CBC), and Northwell Health, but we will work with health care providers of any affiliation to ensure the best care.

118-35 Queens Boulevard, Sixth Floor
Forest Hills, NY 11375
Phone: 718-734-2591
Email: healthhome@childcenterny.org
Fax: 718-651-7254

  • Hours: Office — Monday-Friday, 9 a.m.-5 p.m.; Staff available 24/7 to enrolled families via cell phone
  • Services provided: Care coordination
  • Admission criteria: Families must have a high-needs child with at least two chronic conditions or SED (severe emotional disturbance) and must be enrolled in Medicaid. Referrals may be made directly.
  • Languages spoken: English, Spanish
  • Ages accepted: Children ages 6 to 21 and their families
  • Transportation: Subway—E or F to Union Turnpike–Kew Gardens station; Buses—QM1, QM5, QM6, QM7, QM8, QM18, QM21, X63, X64, X68.
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