Health Homes Program

The Health Homes Program is an innovative, optional plan for Medicaid-eligible individuals in New York State. A Health Home is not a physical location or home, but rather an innovative model for coordinating critical health care and other services to support an individual’s physical, mental, and emotional well-being.

Many children, adults, and families who require multiple services are doing well, but some struggle to find the services they need. The Health Homes model allows all of a person’s providers to communicate and share records so that services are not duplicated or neglected. Each client is assigned a Resource Coordinator who manages all of their services, as well as coordination and communication among care providers. The RC also makes certain the client’s needs are met in the first place—whether that means connecting them to therapy or ensuring their home has heat in the winter. Through the Health Homes Program, children, adults, and families receive regular care and services, which means fewer trips to the emergency room, less time spent in the hospital, and a healthier, happier individual leading a normal life.

Our program works with the Collaborative for Children and Families (CCF), Coordinated Behavioral Care (CBC), and Northwell Health, but we will work with health care providers of any affiliation to ensure the best care.

118-35 Queens Boulevard, Sixth Floor
Forest Hills, NY 11375
Phone: 718-734-2591
Fax: 718-651-7254

  • Hours: Office — Monday-Friday, 9 a.m.-5 p.m.; Staff available 24/7 to enrolled families via cell phone
  • Services provided: Care coordination
  • Admission criteria: Services are for families with a high-needs child or adults who have at least two chronic conditions or SED (severe emotional disturbance) and must be enrolled in Medicaid. Referrals may be made directly.
  • Languages spoken: English, Bengali, French Creole, Mandarin, and Spanish
  • Ages accepted: All ages
  • Transportation: Subway—E or F to Union Turnpike–Kew Gardens station; Buses—QM1, QM5, QM6, QM7, QM8, QM18, QM21, X63, X64, X68.

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