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A Special Team Spotlight: Jean Coppola Celebrates 35 Years at The Child Center of NY

September 5, 2024 | Leave a reply

We’re thrilled to celebrate an incredible milestone—Jean M. Coppola, Billing System Administrator, has reached her 35th work anniversary at The Child Center! Her dedication, expertise, and passion have been instrumental to our organization’s success over the decades.

To honor this remarkable achievement, we sat down with Jean for a brief interview to reflect on her journey and the impact she’s made. Here’s to many more years of excellence and inspiration!

Can you share a bit about how you started your career here and what attracted you to TCCNY?

I had been working in the city and was planning on going back to school in the evenings, so I started looking for a job locally. I was interested in studying child psychology and I felt like this agency would be a good fit. I loved the idea of working for an agency that was doing such admirable work and providing mental health services to children. I began my career here as a secretary at the administrative office, which was in Flushing at the time. I was known as the “baby” of the agency. A year later, I became the administrative assistant and a couple years after that, the events manager. When patient billing was becoming electronic, I worked on the implementation of our first electronic billing software (in the ’90s), and my job took a different path. I became the billing supervisor. It was in that capacity that I navigated the Y2K panic and the eventual implementation of three subsequent billing systems, the current one being a total client electronic health record.

What are some of the most memorable moments, valuable lessons, or milestones from your time with us?

The most memorable moments for me were the fundraisers that I worked—the Golf Outing, the Dinner Dance, the Kids Run for Kids in Fresh Meadows Park.

Also, we would use staff members’ children for photoshoots to represent clients, and both my boys, from around ages 2 to 6, were “models” for our Dinner Dance journals and Golf Outing brochures.

A page from an event journal from the 1990s.

How has the company changed over the years? What do you think is in the future for TCCNY?

When I started at The Child Center of NY in 1989, it was known as Queens Child Guidance Center. I think we only had five clinics, one preventive program, and providers in a couple schools. I don’t remember how many social workers we had, but it was only five or six per clinic, and I knew them all personally. Our clients were only children, and we only provided mental health services at the time (I remember working on the application paperwork for the Substance Abuse Program). All billing for client services was done on paper, including Medicaid billing. The agency had only one computer. There was less than a dozen staff in the administrative office.

During my years at the agency, the administrative office moved from Flushing, to Jamaica, to Woodside and then to its current location in Forest Hills. I’ve been with the organization through so many ups and downs over the years, but I’ve also experienced vast expansion, new programs, new locations, in line with our mission to touch, help, and improve as many lives as possible. With so many dedicated staff and the ever-increasing need for services that we provide, I see TCCNY continuing to grow and positively impact the communities we serve.

The agency and I have grown and expanded together. When I started, I was in my early 20s, married only a few years, with no children. I am now older, still married to my wonderful husband and have four grown, wonderful children—my greatest accomplishment and most treasured blessings.

What has been the most rewarding aspect of working here for so long?

It has been the most rewarding to work at a place where I believe in the work that we do. I have dedicated myself to this agency and have never wavered from that dedication. I’ve met and worked with so many people over the years, some who have become lifelong friends. The people that I work with directly on a daily basis have become my work family. I feel recognized and appreciated and valued for what I do. When you love where you work and what you do, it just becomes a part of you, a part of your life. I thank TCCNY and the people here who have made it possible for me to commit myself so fully to this agency for the last 35 years and hopefully for many more years to come.

Photo of the Month: Brooklyn Nets Visit Parsons Community School

August 30, 2024 | Leave a reply

The Brooklyn Nets visited Parsons Community School for a slam dunk event! In a high-energy basketball clinic, 40 young players from four Child Center of NY sites that offer afterschool programs and summer learning camps for middle schoolers—Parsons Beacon, SONYC-QSI, SONYC-Queens United, and SONYC-CASA—got a taste of NBA-level training.

With Brooklyn Nets trainers leading the charge, participants ran drills, honed their skills, and learned the magic of teamwork. It was a day of hoops, high-fives, and future NBA stars in the making!

“The event was awesome!” said rising eighth grader Nicholas, a participant of SONYC-QSI. “It showed that I can work harder on basketball and that there is always someone else working so it’s up to me to work harder. It’s a huge thank you to Coaches Maya, Luis, and Justin,” who teach the basketball elective at Parsons and assisted with the event. Nick also thanked SONYC-QSI Program Director Rafael Florero for setting up the event and “having us all in the gym to get better and have fun.”

This wasn’t the first time the Parsons community came together and built lifetime memories through sports. Last summer, Parsons Beacon’s first-ever Parsons Football (soccer) Club emerged undefeated in the regular season and ultimately finished second among 56 teams that came from places as far flung as Argentina and France.

The Nets basketball clinic and the unforgettable Parsons Football Club season are just two examples of how our dedicated youth development professionals seek opportunities for young people to develop skills and values while having fun.

Speaking about the Nets basketball clinic, Rafael Florero said, “This event meant a lot for the youth in our community, as it showed that Parsons cares and seeks out the best possible opportunities for them. It gave those aspiring athletes a chance to train like a professional, and all participants a chance to see the values we teach every day in action.”

Special thanks to the 107th Precinct and the Department of Youth and Community Development for helping facilitate this memorable event. We know it means so much to our participants that they have a whole community who supports and roots for them!

Brendaliz’s Story

August 9, 2024 | Leave a reply

As dictated by the client and lightly edited.

I’ll be honest, I did not like therapy at first. I hated it. I didn’t want anybody in my business.

I also didn’t think my therapist would be on my side. That’s because the way I ended up at the [Jamaica Family Wellness] Center was because I had an ACS case open, and they recommended it to me. My husband was into drugs, we were losing our house, and I was smoking weed to deal with my problems. I thought ACS sent me to the Center so they could get evidence to take my kids away. I didn’t want to speak to [my therapist] Maricela because I thought she would use what I said against me. It took a while to open up to her. But little by little, I realized she wasn’t looking for a reason to take my kids away. She was there to help me and my family. She actually listened, and instead of looking at me negatively and judging me, she heard me, helped me, and made me realize that I could make changes in my life.

For example, I didn’t know that I had anxiety and depression. I had an idea but wasn’t really sure. Now that we know what it is, we can treat it. In addition to therapy, I take medications and have medication management appointments with the on-site nurse practitioner.

Maricela also helped me with a lot of practical problems I was having. My life was a mess. I didn’t have ID. I didn’t have my kids’ birth certificates. I didn’t know where to start. Maricela helped me with a lot of it. She helped me get my paperwork, my ID, and food stamps through Benefits Access. Maricela helped me with the paperwork because my reading isn’t that good. Sometimes I don’t understand what I’m reading, and Maricela would help me. She also introduced me to a group at the Center for people with addictions, and it helped me get off weed.

My motivation was my kids. I didn’t want to lose them. I always knew I had to do better, but I didn’t know how. I would smoke weed to deal with my past trauma and emotional issues. During treatment, I gained coping skills and techniques that have helped me manage my feelings and emotions in a healthy, positive way and make good choices. I started taking up drawing and coloring, which helps take me out of that “zone.” And Maricela is always there for me.

I have been in therapy for a few years, and I’m happy to say that my relationship with my kids is great now. Before, my depression was taking over. It was hard to attend to the kids while dealing with the issues I had, and I would just shut down. But with Maricela’s help, I learned to handle it. I try to be open with my kids so they will talk to me when they have a problem. When they do need me, I can be there for them. Instead of looking for reasons to take my kids away, Maricela was there to make sure I could be the best parent I could be.

Now that I’ve been in therapy for a while, I am ready to start working on my own goals so I can be the best I can be for myself, too. My goals include getting a house that I can pay for and going back to school for home decorating. I also want to improve my reading skills. I couldn’t focus on that when I had so much going on with my addiction and my kids, but now I’m ready.

I have a new way of thinking. I used to be really negative. I would look at myself like I couldn’t do anything right. I thought I wasn’t smart enough. I put myself down. Now I don’t see myself like that. I know I am capable of improving, and even though I’m older, I still can have goals and reach them. I may not be as smart as I want to be, but I am a smart woman and can try. Before, I didn’t even want to try. Now it’s different: I go out, I spend time with family, and I push myself. Before, I didn’t want to go to school. Now I can’t wait to go back. I am good at art, at decorating. My cousins and aunt who came to visit saw my artwork and said it looked so pretty and asked to have it. Now it’s hanging in their homes.

I have a totally different view of therapy than I did when I started. With a person who is not a part of your everyday life, you can put yourself out there a little bit more, and they won’t judge you. If you get a good counselor, it will help you change your family and your way of thinking. And changing that is what makes other changes possible.

La Historia de Aleides

July 31, 2024 | Leave a reply

Aleides con su hija, Jismerlyn. El Build-a-Bear en la caja que sostiene Jismerlyn fue un regalo de fin de año del programa extracurricular del Centro Infantil de Jismerlyn.

English Version

Cuando emigré a los Estados Unidos, pensé en un futuro mejor para mi hija, con mejor educación y oportunidades, algo de lo que carece mi país.

Mi hija Jismerlyn acaba de terminar el primer grado y participa en el programa extracurricular COMPASS del Child Center of NY en P.S. 56Q. Me gusta el programa COMPASS porque ha ayudado a las habilidades sociales de Jismerlyn, y la ayuda con las tareas que forma parte del programa la ha llevado a tener un buen desempeño en su educación. Además, puedo trabajar en paz sabiendo que mi hija está en un entorno seguro.

A Jismerlyn le encanta el programa porque puede estar con sus amigos y también aprender nuevas habilidades. Su desarrollo con la lectura es mejor que el año pasado, debido al programa de palabras a la vista. A Jismerlyn le encantan los libros, y la pillo leyendo en casa a menudo. La he visto crecer con su interacción diaria con sus compañeros y en casa. A Jismerlyn le encanta todo lo relacionado con el programa. Y me encanta que mis sueños para ella ya se estén haciendo realidad.

Aleides’s Story

Aleides with his daughter, Jismerlyn. The Build-a-Bear in the box Jismerlyn is holding was an end-of-year gift from Jismerlyn’s Child Center afterschool program.

When I immigrated to the United States, I thought of a better future for my child, with better education and opportunity, something that my country lacks.

My daughter Jismerlyn just finished first grade and is a participant in The Child Center of NY’s COMPASS afterschool program at P.S. 56Q. I like the COMPASS program because it has helped Jismerlyn’s social skills, and the homework help that is a part of the program has led to her doing well in her education. Also, I can work in peace knowing that my daughter is in a safe environment.

Jismerlyn loves the program because she can be with her friends and also learn new skills. Her development with reading is better than last year because of the sight word program. Jismerlyn loves books, and I catch her reading at home often. I have seen her growth with her daily interaction with her peers and at home. Jismerlyn loves everything about the program. And I love that my dreams for her are already becoming true.

Photo of the Month: Beating the Summer Slide with Literacy Fun

July 30, 2024 | Leave a reply

By Nicole Freudenberg
Literacy Instructor, COMPASS at P.S. 24Q

Students can lose up to two months in reading achievement and 2.6 months of math skills over a single summer. Over time, this translates to two years of learning loss by middle school. This decline in academic skills, which is especially pronounced for children from low-income families, is known as the summer slide. The Child Center of NY’s summer programs for elementary and middle schoolers, made possible with funding from the NYC Department of Youth and Community Development and the generosity of private funders, are here to help.

At P.S. 24, where I serve as a literacy instructor, we are combatting the summer slide with fun literacy games for students in grades K-5. Participants in grades K-1 are focusing on sight words through games and Disney read-aloud books. That’s because if children recognize sight words—the 220 words that account for 60 percent of all the words in print—by the end of first grade, they are well on their way to fluency and being on grade level for literacy. The ability to read at or above grade level by third grade is a significant predictor of school success and high school graduation.

This month’s photo of the month shows one of the fun literacy games our children love: the sight word tower. This game provides children an opportunity to build their teamwork skills by working together to build a cup tower and supporting each other if someone is struggling to read a word. The game is played in teams, and the aim is to build your team’s tower first. To build your tower, each team member must read the word on the cup first. The first team to build their tower wins. (Teams must watch out, though; if your tower falls, your team needs to start all over again!) As you can see by the smiling faces, “making learning fun” isn’t just a slogan at P.S. 24!

Grades 2-5 are taking small word board games, such as Boggle and Tapple, and turning them into full classroom games. Children work in teams to win each round, which helps build teamwork and vocabulary. Students will also be playing games such as Taxi: Each team has a driver, and the driver’s team has to explain a place using details in order to get the driver to guess where they are going. This game helps students learn to use describing words and smaller details to build vocabulary as well as critical thinking. These are skills that can be used when having to retell a story or using evidence when writing paper.

By making continuous learning fun and part of summer routines, we help children retain knowledge, and even achieve learning gains, so they are poised to succeed in the upcoming school year—all while building summer memories to last a lifetime.

Team Spotlight: Dr. Justin R. Smith

July 19, 2024 | Leave a reply

The Child Center of NY is thrilled to announce our new Director of Behavioral Health Medical Services, Dr. Justin R. Smith.

Justin Reynard Smith, M.D., MBA, is originally from Nashville, Tennessee, and completed his undergraduate and medical school education at Vanderbilt University. After experiencing the limitations in delivering person-centered care within the United States health care system, he decided to take an academic leave of absence from medical school to obtain a master’s degree in business administration at Harvard Business School, with the goal of obtaining more skills and knowledge to help improve health care delivery systems.

After returning to medical school and finishing his last year, Dr. Smith continued his training through the psychiatry residency program at Columbia University (New York-Presbyterian and New York State Psychiatric Institute). Following his residency, he completed the Public Psychiatry Fellowship of New York State Psychiatric Institute at Columbia University while working part-time at The Child Center of NY. In addition to his ongoing supervisory support with the Youth ACT team and provision of direct care, Dr. Smith will use his new role to help our team enhance its delivery of medical and psychiatric services so that we can be sure we serve clients in the best way possible.

Upon beginning his new position, Dr. Smith said, “My professional passion is to help people live their most fulfilled lives in a comprehensive and holistic way. I am very excited for the opportunity to work with everyone at TCCNY, and I look forward to us continuing to enrich the amazing care and services that we provide to our communities.”

Alejandro’s Story

July 18, 2024 | Leave a reply

Alejandro, a student at August Martin High School who was a WIOA participant and will be a freshman at Cooper Union, stands outside The Met to receive his St. Gaudens Medal.

Alejandro at The Met to receive his St. Gaudens Medal

When I was in middle school, my mother and I moved to the United States from Haiti. It was initially exciting to live in new places, but I also felt sadness due to missing my close family members back in Haiti. The COVID-19 pandemic made things more difficult, especially as a ninth grader at August Martin High School. I found it challenging to adapt to remote learning and didn’t feel like I could express my true personality.

In 10th grade, I discovered a passion for architecture through a Google quiz. I spent the entire summer researching and learning about architecture, which ultimately led me to make a firm decision to pursue a career in this field. Despite facing obstacles in my art classes, I was determined to pursue my goal.

In my 11^th grade year, I encountered some unexpected obstacles on my path to pursuing art. Despite the initial setbacks, I remained determined, which ultimately led to a remarkable opportunity. After showcasing my artwork to the art teacher, she offered me the chance to take AP Art, which was a level above what I had originally intended. Being the first student at my school to take AP Art in junior year was a proud accomplishment for me.

Also that year, I was exposed to two programs offered by The Child Center of NY at August Martin: Summer Youth Employment Program (SYEP) and WIOA. SYEP allowed me to spend the summer gaining professional skills and hands-on experience while working as an office assistant. It was a chance to learn various professional skills, enhancing my knowledge and capabilities. Additionally, I seized the opportunity to take a class at The Cooper Union over the summer, further expanding my skills and knowledge.

I was just months away from officially starting my senior year when the WIOA staff reached out to me with an opportunity to join the program. Upon hearing about the program offerings, which included earning college credits, gaining internship experience, receiving financial literacy support, and even earning a stipend, I eagerly signed up. I was motivated to prepare for my future career and college journey.

Ms. Roberta, the WIOA program case manager and college advisor, provided invaluable assistance with college applications and played a pivotal role in guiding me through the FAFSA process. Her support and mentorship helped me navigate through the complexities of the college admissions process, easing my worries and boosting my confidence, especially in preparing for my Cooper Union interview.

Participating in the workshops that WIOA offered opened up new learning opportunities for me. I gained insights into financial matters such as credit cards, loans, and credit scores. Additionally, the workshops focused on professionalism and proper work attire, equipping me with important life skills. Moreover, my involvement in the ambassador program at school, under the guidance of Mr. Herman [Fogah, assistant principal], helped me develop crucial leadership skills. The culmination of these experiences led to me being elected as the student leader and serving as the media co-president. These leadership roles further honed my abilities and instilled a sense of pride in being able to make a positive impact within the school community.

I know these skills will help me in college—which is where I will be in September. I am excited to report that I was admitted to Cooper Union, my dream school, with a full scholarship.

I am also proud to share that I recently received an art award from the School Art League at The Met. It’s called the Saint Gaudens Medal, and it’s awarded to seniors in New York City public high schools who have completed an art program with excellence.

As I begin a new chapter, I know I am fortunate to have had so many people support me on my journey. Ms. Roberta’s unwavering belief in me and her guidance and encouragement were instrumental in my success. Her assistance extended beyond academics, helping me navigate challenges related to mental health and self-advocacy. My mother, Alexandra Joseph, has been one of the greatest support systems in my life. She has been there for all my adventures and has seen me fall away and climb back up. Her encouragement has helped me push through. I am filled with gratitude for my mother, mentors, and the invaluable experiences that have shaped me into the person I am today.

NY Mets Celebrate Child Center of NY Staff!

July 9, 2024 | Leave a reply

In observance of Mental Health Awareness Month, the New York Mets invited nine employees from the Child Center of NY to Citi Field to recognize their impactful work in the mental health space.

The visit was part of Nimmo’s 9, a new player initiative led by Mets Outfielder Brandon Nimmo. This program offers support, empowerment, and memorable experiences to local community members. Throughout the season, Brandon Nimmo is meeting with individuals from diverse communities, including the elderly, youth in foster care, individuals with disabilities, military personnel, first responders, and under-served youth. We were thrilled to be a part of the first installment of Nimmo’s 9!

Right before the May 30 Mets vs. Diamondbacks game (the Mets won!), Brandon met with and recognized nine employees of the Child Center team. They got to speak with Brandon about their work and how it helps strengthen the local community. Brandon listened intently to their individual stories and presented them with a signed baseball bat that will be displayed at The Child Center’s Cohen Family Wellness Center.

SNY posted a clip of our team members chatting with Brandon. Through this interaction, two things were crystal clear: Brandon’s genuine interest in mental health and his gratitude for those who provide mental health services. Our nine colleagues who attended could not stop raving about the experience and how meaningful it was to feel seen and appreciated by someone outside our organization in such a public and personal way.

“Vising Citi Field with my co-workers was truly memorable and impactful, as it highlighted the importance of mental health awareness,” said Sarah Garner, a social worker who works with adolescents and adults at the Cohen Family Wellness Center. “One of the standout moments was sharing with Brandon our mission of helping individuals overcome life’s challenges. Hearing him share his personal stories about mental health was incredibly meaningful. As a lifelong Mets fan, stepping onto that field with everyone was an unforgettable experience.”

Sarah Garner, a social worker who works with adolescents and adults at the Cohen Family Wellness Center, chats with Brandon Nimmo

Sarah chatting with Brandon before the game.

Our employees are the heart and soul of The Child Center. They are the unsung heroes who change lives, often in some of the most challenging circumstances imaginable. We are delighted to see them get the recognition they so richly deserve.

The New York Mets and the Amazin’ Mets Foundation have been longtime supporters of The Child Center. From a dramatic renovation and expansion of services at our Cohen Family Wellness Center, which was made possible by the Steven & Alexandra Cohen Foundation, to Mets players having been generous with sharing their time and resources with Child Center employees and clients for years, we are deeply grateful for the Mets’ commitment to shining a spotlight on mental health issues, their dedication to the community, and their support for The Child Center’s efforts to make mental health services accessible to all.

How Head Start Helped a Migrant Family

June 25, 2024 | Leave a reply

A long-time Child Center employee reflects.

By Yolanda Vega, LMSW
Senior Program Director, Head Start Corona

Corona Head Start Senior Program Director Yolanda Vega with Johana and her two children, a migrant family.

Blog author Yolanda Vega (far right) with Johana (center) and her two children

This is a story about a family who traveled on foot from South America to the United States.

Johana and her partner, José, had their first child in Venezuela. When their first child was one, Johana and José made the decision to leave the country, as economic and political turmoil made it increasingly more difficult to get by. The family then settled in Peru for six years where they welcomed their second child. In 2022, the family made the difficult decision to leave Peru, facing economic hardship and challenges accessing critical services and resources because they were not recognized as citizens; only their baby, who was born on Peruvian soil, was considered a citizen. Traveling by foot through Mesoamerica and Mexico with two small children, Johana and José were determined to make it to the U.S. to provide the best future possible for their family.

I met the family in the fall of 2023, shortly after they had finally made it to the United States. I made a recruitment outreach visit with my co-worker Aaron McIntyre, Corona Head Start’s family service coordinator, to the homeless shelter where the family lives. It is customary for us to conduct these outreach efforts to let families in the community know of our program. On the day Aaron and I met Johana and her young son Misael, I was immediately struck by Johana’s enthusiasm for our program. She wanted to give her child the opportunity to learn how to read and write, as she never learned these skills and knew how hard life was without them. She wanted better for her son and worried that she couldn’t teach him. Aaron and I quickly shifted our attention to speaking with mom rather than showing her pamphlets and forms. We talked, and Johana listened attentively. She was so happy to learn that her son would be eligible, and about all he would learn at Head Start, including, though not limited to, academic readiness, so that he could begin his educational journey at the same level as his peers, and her own lack of knowledge would not hold him back.

Many of our migrant families have made the trip north through very dangerous circumstances, especially when walking through the “frontera,” or the divide between two countries, which many times is filled with gangs and other perilous circumstances. This family, sadly, was no exception. They were robbed in two countries. One time, the robbers pulled out machetes and stated they would slaughter them if they did not give up their cash. Though they had little money with them, who can argue with a machete against their throat?

The family’s journey through eight countries took them through Ecuador, Colombia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, and, finally, Mexico, where they surrendered to U.S. immigration officials and, eventually, got on a bus to New York for a 36-hour ride to the Roosevelt Hotel in Manhattan, where all migrants are taken upon their arrival to New York. After they completed the process for entering a shelter, the family was given a room with a kitchen and their own bathroom. When the family got to their room, Johana got on the floor to thank God for finally having a bed for her family to sleep on.

After the family had been living at the Manhattan shelter for a year, the NYC Department of Homeless Services moved them to a shelter in Corona, Queens, which is how my team and I came to meet them and enroll Misael in our Corona Head Start program, where he has been thriving.

After assessing Misael’s development in various areas, as we always do with students, our Head Start team worked with Johana to get Misael evaluated through the New York State Department of Education (DOE) Committee for Pre-School Special Education for a suspected speech delay. As Johana awaits word about Misael’s placement for speech therapy (which we can provide on-site through a collaboration with the DOE), Misael is flourishing in the classroom. The class’s language immersion has helped him tremendously. He is able to state his wants and needs to his teachers, which he hadn’t been able to do previously. As a result of being understood, he is much calmer and ready to learn.

The Child Center takes a holistic approach to serving families, and while we care for Misael’s development, we also help the family meet other needs. Both Misael and his brother received backpacks filled with school supplies that they can use in their shelter room, pajamas, sneakers, books, and coats. Through the collection efforts of several of our teachers, Johana received much-needed shoes, a coat, and other clothing.

Johana is extremely grateful for all of what she has gained from being connected to our program, and she often comes to my office to keep me posted on the jobs she and her husband have taken. Johana has found work in offices, though she doesn’t find openings as often as she would like. Her husband, who is a food delivery person on an e-bike, is busy working seven days a week. On a recent weekend afternoon while I was in my car waiting for the light to change, I heard my name, “Miss Yolanda,” and as I turned my head to face where the voice was coming from, I saw that it was Misael’s dad, who was waving at me. I blow my horn, and wave “hello.”

It is moments like these, when I run into clients, and they seem so genuinely happy to see me, that confirm why I continue to work for The Child Center of NY. The mission drives right into my heart, and I often think of that professor who said when I wanted to join the Peace Corps, why are you doing this when you are so needed right here where you are! Indeed, I love living and working in the communities I serve as it confirms: The Child Center of NY strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives.

Yolanda Vega has worked for The Child Center of NY for 22 years, first as a part-time Head Start social worker, followed by promotions to assistant director of early childhood programs and director of one of The Child Center’s Prevention and Family Support programs, and now as the director of our Corona Head Start.