Author Archives: Renee Riebling

Staff Spotlight: Jacquelyn Blake, Senior Vice President of Holistic Philanthropy

October 25, 2024 | Leave a reply

The Child Center of NY is excited to announce a new position at our organization: Senior Vice President of Holistic Philanthropy!

This newly created position will be held by Jacquelyn Blake, CFRE, who has been a vital leader on our development team for more than two years, bringing innovative ideas and a deep commitment to our mission.

We sat down with Jacquelyn to discuss her vision for the future of fundraising at The Child Center. Her insights promise to elevate our approach and strengthen our impact on the communities we serve. Join us in celebrating Jacquelyn’s achievements and her new role!

The Child Center of NY: Can you share a little about your journey at The Child Center and the key experiences that led to your promotion?

Jacquelyn Blake, CFRE: The simplest answer I can provide is that the door was opened for me. I’ve experienced a lot of tears and heartache from trying to force doors open that I wasn’t meant to go through. Looking back at my journey here, I can now see that I was never meant to be in certain spaces in those capacities. But at The Child Center, everything just… opened up. Leadership trusted my expertise and allowed me to dive into all the geeky fundraising things I’ve always wanted to do. I had freedom. I had trust. I had opportunity.

So, I walked through the door that was opened to me—and here I am.

To those who may feel discouraged or overwhelmed by the weight of what’s before you, I want to remind you to be bold and walk through the door that’s opened for you. Sometimes, we push ourselves to fit into spaces we’re not meant for, but when we align with our purpose and stay true to our values, the right path opens up. The Child Center gave me that path, and I’m grateful every day for the opportunity to be part of a team working toward systemic change.

As this is the first role of its kind at our agency, what is your vision for our fundraising strategy moving forward?

I want to discover our donors’ hero stories. What I mean by that is I want to understand the vast world of our donor reach and how they want to show up for those we serve. Every donor has a story to tell, and I want to hear them all. Fundraising can sometimes be biased—focusing only on the donors who give the most. But what I’ve learned from experience is that wealth is often quiet. It’s not boastful, flashy, or prideful.

The little old lady who gives five dollars to support our mission may have given her last because she cares that much. In my eyes, she’s the wealthiest person I could meet, not because of her financial status but because of her wealth of love, compassion, and commitment to our community. That’s what I want our fundraising strategy to reflect—an environment where all donors are valued equally, where every contribution is celebrated, and where our mission is shared by all who join us in our efforts.

This vision of holistic philanthropy is about creating a space where every donor, regardless of their gift size, feels connected to the bigger picture of systemic change we’re working toward. It’s about creating meaningful, lasting relationships and ensuring we give our best to everyone who believes in our mission.

Why do you believe this fundraising role is crucial for the agency, and what impact do you hope to make in this position?

This past year, I seriously considered leaving the fundraising profession for good. But what I realized wasn’t that I wanted to leave fundraising entirely—it was that I wanted to leave transactional fundraising behind. I’ve been in situations where I was told to “just get the money” or “secure the gift, no matter what.” It goes back to not forcing yourself through doors that aren’t meant for you. I think I would have lost myself if I had stayed in roles where my values weren’t aligned with the mission.

I’m proud to say I’ve shed those experiences and am now bringing a holistic philanthropy approach to everything we do here at The Child Center. Holistic philanthropy is about so much more than just securing donations; it’s about building a community of changemakers who share our vision and values. I’m incredibly grateful to be surrounded by a team that believes in this approach, too.

My goal is to find “our people”—those who will stand with us through thick and thin. These individuals and partners will answer our calls to action not out of obligation, but because they see the need and act out of love and compassion. If we can build these kinds of authentic, lasting relationships, I know The Child Center will be positioned for scalable success. It’s about aligning our mission with people who want to be part of something much bigger—people who are committed to systemic, long-term change.

How do you envision collaborating with your colleagues across the agency to enhance fundraising efforts?

I want holistic philanthropy to be a movement within The Child Center. Philanthropy isn’t just about giving money—it’s about giving time, attention, and energy to the people and causes around us. As we all work toward this incredible mission, I want to invest my time with each and every one of you. I want to hear your stories, understand your department’s needs, and ensure everyone feels empowered to dream bigger and be bolder in their work.

If you have a dream for what’s possible at The Child Center, I want to hear about it. We all need the space and platform to voice our ideas and collaborate to make them a reality. I truly believe that our supporters share in these dreams—they’re invested in more than just our programs; they’re invested in our vision for the future.

Together, we can create something far more powerful by tapping into our colleagues’ and supporters’ passions. I would love to explore that with you and work collectively to build a stronger, more connected community. When we dream together, we have the potential to make a lasting, transformative impact on those we serve.

Photos of the Month: The Child Center of NY’s Annual Golf Outing

September 30, 2024 | Leave a reply

A collage of photos taken at The Child Center of NY's Annual Golf Outing

Upper right photo: Emcee Rob Fishman (far left) and Honoree Christina Goerler (third from right) with fellow golfers (from left to right) Richie Cooperberg, Harris Russo, Elene Bara, and Sanije Sadiku. Bottom left photo: Child Center of NY staff; from left to right: Ricardo López, SVP, Facilities and Procurement Services; Brently Winstead, Director of Development; Stephen Donowitz, Chief Financial and Administrative Officer; Jason Bonilla, SVP, Technology; Alina Mason, General Counsel; Marie Mason, VP, Early Childhood Education; Sherri Romano, Chief Clinical Officer (front, center); Rita Shah, Director of Information Technology; Paulina Baltazar, Internal Communications Manager; Helaine Fox, SVP, Human Resources; Tricia Bayley, Employee Experience Manager; Nona Ohikaure, Assistant Program Director, Health Homes; Jessica Yannaco, Director of Human Resources; Melissa Bulshteyn, Associate General Counsel. Far right photo: Justin Moose, professional golf player.

The Child Center of NY’s 2024 Annual Golf Outing was held on Monday, September 9, at the beautiful Glen Head Country Club. Thanks to all who attended, it was a resounding success!

It was wonderful to see familiar friends reconnect and new friendships blossom on the greens and throughout the day. From the lively competition on the course to the joyful conversation during cocktails and meals together, it was a day that brimmed with golf, camaraderie, and the power to make a meaningful impact.

This year’s honoree was Christina Goerler, a dedicated supporter of The Child Center of NY, which serves more than 58,000 New York City and Long Island individuals and families each year. For the past nine years, Christina has been an active member of the planning committee for The Child Center’s Annual Golf Outing, a key fundraising event that celebrates the legacy of Raymond J. Cook, who was an exceptional advocate for the organization’s mission to end generational poverty. Through her involvement, Christina has helped raise crucial funds to support The Child Center’s programs and services, ensuring that more children have access to the resources they need to thrive. Christina’s commitment to giving back and her passion for helping others comes through in everything she does, and we were thrilled to celebrate her with this fitting tribute!

The Annual Golf Outing is a cherished tradition here at The Child Center, not only because it’s always a fun time, but also and most importantly, because it’s an opportunity to make a difference. The funds raised through the event support The Child Center’s vital programming, from early childhood education to therapy for teens to direct cash investment initiatives that provide resources for adults to build the strong, fulfilling lives they always knew they could.

Thank you to all who attended, and to the dedicated members of our 2024 Golf Committee: John Cook, the committee chair, and members Kris Amato, Paul Avvento, Sam Freed, Jennifer Milacci, Maura Nicolosi, Joanne Persad, Brian Tabackman, Gary Tabackman, and, of course, our honoree, Christina Goerler. We also want to give a special shout-out to Rob Fishman, who served as emcee, and this year’s golf entertainer, professional golfer Justin Moose, who showed us how it’s done!

If you were unable to attend this year, there’s still time to show your support. We hope to see you next year!

Special Team Spotlight! Kwan Wong, Associate Vice President of Youth Development, Celebrates 30 Years at The Child Center

September 25, 2024 | Leave a reply

We are excited to share an impressive team milestone at The Child Center: Kwan Wong, Associate Vice President of Youth Development, celebrated his 30-year anniversary with us this month. Kwan currently oversees our School-Based Mental Health (SBMH) program, which provides vital mental health counseling to students right where they are every day.

To honor this incredible achievement, we sat down with Kwan for a brief interview to reflect on his decades with us and the impact he’s made.

The Child Center of NY: Can you share a bit about how you started your career here and what attracted you to The Child Center of NY?

Kwan Wong, LCSW-R: I started with The Child Center of NY, formerly known as the Queens Child Guidance Center, on September 6, 1994, with the Asian Outreach Program in Elmhurst, Queens. Previously, I was completing my master of social work internship at the immunology clinic at Elmhurst Hospital [now NYC Health + Hospitals/Elmhurst], where I provided mental health counseling to HIV-infected children while they underwent medical treatment. It was a rewarding experience supporting these children and their families. Around that time, The Child Center received the Ryan White grant to establish a mental health program aimed at supporting the emotional and mental health needs of Asian clients and families infected or affected by HIV. When the opportunity was presented to me, I was excited to join the agency and knew I wanted to continue this important work.

What are some of the most memorable moments, valuable lessons, or milestones from your time with us?

Over my years at The Child Center, I have worked in five different programs. I feel all the experiences and lessons learned at each of my positions helped to better prepare me for the next program. I have worked in the mental health clinics; Parsons Beacon, which was the first Beacon center of TCCNY; and for the past nine years with School-Based Mental Health. All of these roles helped to expand my skills and knowledge. The time spent with the clients, families, as well as colleagues at each program helped my growth as a clinician and later as a supervisor.

Teammates from the original Asian Outreach Program in Elmhurst, Queens, c. 1997.

How has the organization changed over the years, and what are the most significant transformations you’ve witnessed? What do you think is in the future for TCCNY?

The agency has changed greatly over the years that I have been working here. I believe there are only a handful of staff who have been here over 30 years. Significant changes that occurred were all related to the growth and expansion of services we provide to families. One change was the rebranding of the agency. The agency was known as the Queens Child Guidance Center when I was hired, then later rebranded to The Child Center of NY. The name change was needed to more accurately reflect our breadth of services and our expansion beyond the borough of Queens. Another significant change was the relocation of the central administration office. When I started, I believe the administrative offices were located within the Flushing clinic. It then moved to the same building as the Jamaica clinic, the Firehouse. Afterwards, we relocated to the basement at the Big Six Plaza in Woodside, Queens, and finally to the current location at Forest Hills.

Through the years, The Child Center has provided important and impactful services that communities need. I know this agency will continue to serve our clients and families through our current programs and services, and grow with new initiatives in the future.

What has been the most rewarding aspect of working here for so long?

The most rewarding experience working here so long is knowing that you were able to help some of the clients and families that you provided treatment to. Changes the clients made to improve their mental health and family relationships, knowing they reported feeling better after their time with you versus when they started with you is the true reward.

Currently, I supervise some of the staff at School-Based Mental Health. Knowing the difference that this incredible team is making with the students they see every day, as well as supporting the school communities they serve, brings the same feeling and reward I felt when I first started with the agency.

The School-Based Mental Health Team at Gantry Park in 2021. The team had just completed professional development presentations that were developed to be used at school sites.

National Recovery Month: Seeing and Being the Hope

September 23, 2024 | Leave a reply

By Julia Floyd-Ventura, Senior Program Director, Jamaica Family Wellness Center

In honor of recovery month, blog author julia floyd-ventura holds a sign with how many days she has been in recovery.

Blog author Julia Floyd-Ventura counts not years or months, but rather days, in recovery.

National Recovery Month is celebrated annually in September to recognize the progress that has been made and is possible in mental health and substance use recovery. This yearly observance has special meaning for me. It is a national reminder that the one thing that undergirds all recovery programs is hope: People can and do recover and find healing. I know this firsthand as a child of service members who struggled with addiction, as someone who struggled—and still struggles—with it myself, and as a clinician who sees it happen every day.

My mother and father were Marines. It took a toll on them, and it took a toll on our family. It changed the trajectory of all our lives. After three active tours of combat in Vietnam, which earned him three Purple Hearts and a Bronze Star of Valor, my father developed PTSD. After years of persuasion by his family, he was treated by the VA and was able to do the work and heal and build our family back together.

My mother was not so lucky. While living on base housing in San Diego, California in 1965, my 3-month-old sister passed away. With this tragic loss and several other traumatic factors, my mother struggled with alcoholism, PTSD, and depression. She never did get treatment, and, tragically, she died of alcoholism-related illness.

To me, this showed in stark reality that treatment works, and recovery is possible. It was too late for my mother. I hoped it wasn’t too late for me.

The children are often overlooked when we talk about military and veterans’ mental health. I didn’t realize it at the time, but my parents’ service took a toll not just on my parents, but on my older sister and me, too. My parents divorced when I was one year old. I knew about my father and talked to him throughout my childhood, but with both my parents’ resentments toward each other and their own unresolved issues—including PTSD—we were kept apart. I dealt with his absence, my mother’s alcoholism and all that entailed, and witnessed my mother’s suicide attempts as a child. Perhaps unsurprisingly, I developed an addiction, too, at the tender age of 12. It had been my dream to enlist and serve in the military, but I was turned down because of my addiction. It has been one of my greatest regrets that I did not serve.

But my greatest regret is what my addiction did to the early relationship with my daughter. It was my love for my baby daughter that led me to seek the treatment I knew I needed. I enrolled in a residential treatment program when my daughter was 3 and spent three years without her, seeing her only during visits. With her being born into my addiction, I had to do so much work. I truly learned if I wanted her to ever forgive me, I had to demonstrate that I could also forgive my parents. That was part of the work I had to do, if I were to make good on my promise to myself and my daughter that the cycle of addiction would end with me.

Now I get to be a wonderful grandparent to my beautiful, healthy granddaughter. I watch my granddaughter every Monday, and my daughter and I have a beautiful relationship. We talk every day. That is all because of the power of recovery and healing.

Helping others, especially other military families, do the same in their own lives is what drives me. For 19 years, I worked at Phoenix House, where I was once a client and began my recovery. For six of those years, I served as vice president of mental health and military services. I’ve been the senior director of the Jamaica Family Wellness Center at The Child Center since 2018. While not being able to serve in the military myself may be one of my greatest regrets, having played a role in launching Military Services at The Child Center has been one of my greatest accomplishments. I have a deep understanding of the effect of military service not just on the service members, but also on the children and the family as a whole. I am extremely proud and grateful that serving the whole family, and especially the children in their own right, is a feature of Military Services at The Child Center. This is a huge step in helping end cycles of trauma and addiction.

A deep understanding of military culture is also an integral part of Military Services, and this translates into a “no judgment” zone. As a service member, you are always expected to just get your mission and go. But if people like my mother did seek help and tell someone about their trauma, addiction, and other mental health challenges while they were happening, they might have gotten help before it was too late. As long as you are alive and breathing, there is always hope. There is always healing. There is always a way toward a fulfilling life you are proud to live. I am thankful that the military is catching up to this, and that addiction and mental health challenges no longer carry the stigma they once did. As a result, service members are increasingly getting the help they need, which benefits everyone.

Recovery Month coincides with Suicide Prevention Month, and I am proud to be part of an organization that offers many avenues through which people touched by these interrelated issues can find hope and change. The Child Center offers care and treatment on the whole spectrum, from prevention to recovery. In terms of early prevention, this can be seen in the way that even in our youth development programs, from afterschool to community centers, mental wellness is top of mind and a golden thread woven throughout programming. Sometimes that’s through explicit emphasis, and sometimes it’s just in the form of helping young people set goals, tap into their strengths, realize their potential, and engage in all the things that make life worth living. We also recently launched our School-Based Early Support program, which works by embedding our staff in the schools where children are every day to proactively support families and ensure children thrive in safe, stable, and nurturing environments. We also have partnered with Born This Way Foundation to promote the Be There Certificate, earned after an online course that teaches the public to recognize when someone might be struggling with their mental health and how to support them while maintaining their own mental health. It’s a free, self-paced, interactive online course designed for young people but accessible to all.

The Child Center also supports people of any age, including adults with or without children, at the other end of the spectrum: Those who currently are facing serious mental health challenges and require a higher level of care. For example, The Child Center Residential Treatment Facility offers a warm, supportive environment that serves young people ages 12-18 who have had multiple psychiatric hospital placements or have serious emotional disabilities and involvement with the juvenile justice system, while our Youth Intensive Outpatient Program (Youth IOP) and Bridge to Hope program serves clients in that age group who are at high risk of self-harm and suicidal behaviors, but while remaining at home with their families.

All these programs and options boil down to one crucial conviction: It is never too early or too late to intervene in a person’s life. There is always hope for recovery. I am living proof, and so are the thousands of people who have engaged in mental health and substance use care at The Child Center.

I mentioned that one of my greatest regrets is that I didn’t get to serve in the military, but one thing I learned in recovery is not to focus on regrets but on how we can move on and make amends. In that spirit, even though I didn’t serve, I feel like I am serving in my current role.

Tragically, my father passed away in 2019 (Agent Orange-related cancer from Vietnam). I am so grateful that I got to reconnect with him when I was 35 and meet my paternal family, and that I get to help people like him through my work. Every day, I get to help service members and civilians alike find hope and recovery. It’s my way of giving back.

We ended August with Overdose Awareness Day, a time to remember those whose lives were tragically cut short by addiction. I think it’s poetic that the very next day, we begin a whole month—Recovery Month—focused on hope.

Editor’s Note: If you are actively suicidal, go to your nearest emergency room or call 911. For anyone who is experiencing suicidal thoughts, addiction, or other mental health challenges, help is available.

988 Suicide & Crisis Lifeline: https://988lifeline.org/
The Child Center of NY wellness centers: 718-358-8288

Suicide Prevention Month: Q&A with Social Worker Diana Michelena, LMHC

September 23, 2024 | Leave a reply

One of the most heartbreaking—and hopeful—things we do here at The Child Center of NY is work with young people who have thought of or attempted suicide. We know that each one of them has so much to give, and we take seriously our job to help them see it, too.

Diana Michelena is one of the Child Center team members who takes on this vitally important job every day. Diana is the program coordinator for our Youth Intensive Outpatient Program (Youth IOP) and Bridge to Hope program, both of which work with young people who have had previous suicide attempts to get the support and guidance they need while remaining at home with their families. At The Child Center of NY, we never consider it too early or late to start young people on the path toward healthy and fulfilling lives they are proud to live.

In honor of Suicide Prevention Month, we asked Diana to share her thoughts on the importance of suicide prevention, and how we all can play a role.

The Child Center of NY: The statistics surrounding suicide have been really scary. For example, the CDC’s recent Youth Risk Behavior Survey found that three in five teen girls felt persistently sad and hopeless; more than one in five LGBTQ+ youth attempted suicide. Are you seeing these troubling trends on the ground?

Diana Michelena, LMHC: In the Youth IOP and Bridge to Hope programs, we work with youth who have a history of suicide attempts, a history of self-harm, or severe depression. I think the current climate we live in is impacting their mental health: for example, going through a pandemic, with the isolation we all felt during that time, and other isolating factors, such as social media or spending hours on end playing video games. I have seen an increase in people looking out for, searching for help. But I’m not sure this increase means people were not struggling before. Maybe they didn’t know where to look for help, maybe they didn’t feel safe talking. So this increase might actually be a hopeful sign: More people are reaching out for help, and more people are getting it. And in doing so, they’re realizing they’re not alone, which helps tremendously.

How did you get into this line of work?

I got into psych[ology] and counseling many years ago, back in my home country of Romania during my undergrad studies. I had started seeing a therapist at that time, and I remember what a great impact our work together had on my growth, how much it mattered to have someone who listened and helped me make sense of my own struggles as a child and adolescent. I felt heard and less lonely, and I wanted to be that someone for others too. After earning my undergrad degree in psychology, I completed an M.A. in counseling in Romania and worked for a few years as a kids summer camp leader. Then I moved to the United States and earned a master’s degree in mental health counseling, as the curriculum in Europe is structured differently, and I also needed to meet a few requirements for licensure in New York.

As a Queens girl, I was naturally interested in The Child Center’s clinics. I believed in the mission and had a strong desire to serve the community I lived in. So I interviewed at the Woodside Clinic, now the Cohen Family Wellness Center, with the clinic’s senior program director, Jessica Barrera-Morales, and my supervisor, Jennifer Blitzer, and loved it—loved the place and how it had such a welcoming feel to it, loved talking to everyone, and I got so excited at the thought that I could be one of the clinicians there. I had always worked with kids in some capacity, even in Romania, and I was interested in continuing that work. The Child Center was definitely the route for me—at that time, and it still is.

If there were a golden thread running through your programs, what would it be?

The golden thread is hope. We don’t have an explicit motto, but the entire team leads with hope. We have seen kids going from barely talking in sessions, deeply hopeless, to flourishing. We have seen them ending these programs with being more open, more confident, talking about friends when they didn’t have friends before and being more active in their social life. Something special happens in the therapy groups they attend: They click with each other, they hear and understand each other, and know they are not the only ones feeling the way they do; just like that, they feel less alone. We have several groups, such as a teen depression group, where they talk about the triggers of their sadness; they learn about how negative thoughts form and formulate their safety plan. We also have a DBT group, where clients learn a lot of skills to cope with their depression symptoms and self-harm. They learn how to stop and breathe, mindfulness skills, how to connect with others, how to make new meanings of the thoughts they have, of the negative thoughts that feed into depression. In art groups, they find a way they can express themselves through the arts.

Those sound like great things that help people cope in the “now.” How do you convince people with no sense of hope that tomorrow can be better than today?

I tell my clients I see their struggle and even though life may suck right now, any feeling is temporary, and if we can figure out together what works to keep them afloat during the storm, it will eventually pass. And after that, maybe the next one is a little less painful, the next one even less, and so on. But no matter what, they are not alone! We work with concrete things and look toward the future, but I would say that thinking far ahead comes later. Goal setting far into the future is sometimes really difficult, especially at the beginning of treatment. When someone is feeling hopeless, it’s hard for them to picture what a future looks like. I tell them, that’s OK, I’m here with you in this, and let’s see what are some of the things you can do now. I work a lot with helping clients recognize those signs that feed into the hopelessness. I help them get to the bottom of what triggers those negative thoughts; what’s going on right now, what’s keeping them in that hopeless stage? And, if it’s clear what’s going on—for example, arguments with parents, fights with friends or that they don’t have friends, or maybe they’re feeling lonely or experiencing bullying. If they recognize those signs, what can we do in those moments? We explore tools, resources, and skills, and sometimes practice them together in session. Parents can be a great support in this stage, as they can practice these skills with clients at home, too.

At the same time, I think the greatest impact is showing them they are not alone. I don’t think the goal is to fix things in that moment, but rather for them to know that there is another person that can be with them and hold them and hold that sadness with them—whether that’s their therapist, their friends in group, a guidance counselor, a parent. … Something changes significantly for the better when they don’t feel alone anymore. Toward the end of the program, they gain more clarity of what they want to do and can start picturing a future. This is a really huge thing: seeing kids look to the future again, go to college, pursue what they want to do.

There is a great free, self-paced, interactive online mental health course for young people and their families called the Be There Certificate, which teaches the public to recognize when someone might be struggling with their mental health and how to safely support them while maintaining their own mental health. It’s part of a partnership between The Child Center and Born This Way Foundation. The course provides very useful and valuable information on how to support someone going through a tough time, or even yourself. I encourage everyone to take the course so they can best support people in their lives who might be going through a tough time.

What thought do you want to leave readers with?

I would like folks to know that no matter what they are going through, I truly believe there is always someone to listen, that even though there are many, many hopeless days, there is hope and there is help and there is value in the darkness. I would like to encourage them to stay and discover it, and I would especially like them to know this world is really more beautiful with them in it.

Editor’s Note: If you are actively suicidal, go to your nearest emergency room or call 911. For anyone who is experiencing suicidal thoughts, help is available.

988 Suicide & Crisis Lifeline: https://988lifeline.org/
The Child Center of NY wellness centers: 718-358-8288
Additional resources: Speaking of Suicide

A Special Team Spotlight: Jean Coppola Celebrates 35 Years at The Child Center of NY

September 5, 2024 | Leave a reply

We’re thrilled to celebrate an incredible milestone—Jean M. Coppola, Billing System Administrator, has reached her 35th work anniversary at The Child Center! Her dedication, expertise, and passion have been instrumental to our organization’s success over the decades.

To honor this remarkable achievement, we sat down with Jean for a brief interview to reflect on her journey and the impact she’s made. Here’s to many more years of excellence and inspiration!

Can you share a bit about how you started your career here and what attracted you to TCCNY?

I had been working in the city and was planning on going back to school in the evenings, so I started looking for a job locally. I was interested in studying child psychology and I felt like this agency would be a good fit. I loved the idea of working for an agency that was doing such admirable work and providing mental health services to children. I began my career here as a secretary at the administrative office, which was in Flushing at the time. I was known as the “baby” of the agency. A year later, I became the administrative assistant and a couple years after that, the events manager. When patient billing was becoming electronic, I worked on the implementation of our first electronic billing software (in the ’90s), and my job took a different path. I became the billing supervisor. It was in that capacity that I navigated the Y2K panic and the eventual implementation of three subsequent billing systems, the current one being a total client electronic health record.

What are some of the most memorable moments, valuable lessons, or milestones from your time with us?

The most memorable moments for me were the fundraisers that I worked—the Golf Outing, the Dinner Dance, the Kids Run for Kids in Fresh Meadows Park.

Also, we would use staff members’ children for photoshoots to represent clients, and both my boys, from around ages 2 to 6, were “models” for our Dinner Dance journals and Golf Outing brochures.

A page from an event journal from the 1990s.

How has the company changed over the years? What do you think is in the future for TCCNY?

When I started at The Child Center of NY in 1989, it was known as Queens Child Guidance Center. I think we only had five clinics, one preventive program, and providers in a couple schools. I don’t remember how many social workers we had, but it was only five or six per clinic, and I knew them all personally. Our clients were only children, and we only provided mental health services at the time (I remember working on the application paperwork for the Substance Abuse Program). All billing for client services was done on paper, including Medicaid billing. The agency had only one computer. There was less than a dozen staff in the administrative office.

During my years at the agency, the administrative office moved from Flushing, to Jamaica, to Woodside and then to its current location in Forest Hills. I’ve been with the organization through so many ups and downs over the years, but I’ve also experienced vast expansion, new programs, new locations, in line with our mission to touch, help, and improve as many lives as possible. With so many dedicated staff and the ever-increasing need for services that we provide, I see TCCNY continuing to grow and positively impact the communities we serve.

The agency and I have grown and expanded together. When I started, I was in my early 20s, married only a few years, with no children. I am now older, still married to my wonderful husband and have four grown, wonderful children—my greatest accomplishment and most treasured blessings.

What has been the most rewarding aspect of working here for so long?

It has been the most rewarding to work at a place where I believe in the work that we do. I have dedicated myself to this agency and have never wavered from that dedication. I’ve met and worked with so many people over the years, some who have become lifelong friends. The people that I work with directly on a daily basis have become my work family. I feel recognized and appreciated and valued for what I do. When you love where you work and what you do, it just becomes a part of you, a part of your life. I thank TCCNY and the people here who have made it possible for me to commit myself so fully to this agency for the last 35 years and hopefully for many more years to come.

Photo of the Month: Brooklyn Nets Visit Parsons Community School

August 30, 2024 | Leave a reply

The Brooklyn Nets visited Parsons Community School for a slam dunk event! In a high-energy basketball clinic, 40 young players from four Child Center of NY sites that offer afterschool programs and summer learning camps for middle schoolers—Parsons Beacon, SONYC-QSI, SONYC-Queens United, and SONYC-CASA—got a taste of NBA-level training.

With Brooklyn Nets trainers leading the charge, participants ran drills, honed their skills, and learned the magic of teamwork. It was a day of hoops, high-fives, and future NBA stars in the making!

“The event was awesome!” said rising eighth grader Nicholas, a participant of SONYC-QSI. “It showed that I can work harder on basketball and that there is always someone else working so it’s up to me to work harder. It’s a huge thank you to Coaches Maya, Luis, and Justin,” who teach the basketball elective at Parsons and assisted with the event. Nick also thanked SONYC-QSI Program Director Rafael Florero for setting up the event and “having us all in the gym to get better and have fun.”

This wasn’t the first time the Parsons community came together and built lifetime memories through sports. Last summer, Parsons Beacon’s first-ever Parsons Football (soccer) Club emerged undefeated in the regular season and ultimately finished second among 56 teams that came from places as far flung as Argentina and France.

The Nets basketball clinic and the unforgettable Parsons Football Club season are just two examples of how our dedicated youth development professionals seek opportunities for young people to develop skills and values while having fun.

Speaking about the Nets basketball clinic, Rafael Florero said, “This event meant a lot for the youth in our community, as it showed that Parsons cares and seeks out the best possible opportunities for them. It gave those aspiring athletes a chance to train like a professional, and all participants a chance to see the values we teach every day in action.”

Special thanks to the 107th Precinct and the Department of Youth and Community Development for helping facilitate this memorable event. We know it means so much to our participants that they have a whole community who supports and roots for them!

Brendaliz’s Story

August 9, 2024 | Leave a reply

As dictated by the client and lightly edited.

I’ll be honest, I did not like therapy at first. I hated it. I didn’t want anybody in my business.

I also didn’t think my therapist would be on my side. That’s because the way I ended up at the [Jamaica Family Wellness] Center was because I had an ACS case open, and they recommended it to me. My husband was into drugs, we were losing our house, and I was smoking weed to deal with my problems. I thought ACS sent me to the Center so they could get evidence to take my kids away. I didn’t want to speak to [my therapist] Maricela because I thought she would use what I said against me. It took a while to open up to her. But little by little, I realized she wasn’t looking for a reason to take my kids away. She was there to help me and my family. She actually listened, and instead of looking at me negatively and judging me, she heard me, helped me, and made me realize that I could make changes in my life.

For example, I didn’t know that I had anxiety and depression. I had an idea but wasn’t really sure. Now that we know what it is, we can treat it. In addition to therapy, I take medications and have medication management appointments with the on-site nurse practitioner.

Maricela also helped me with a lot of practical problems I was having. My life was a mess. I didn’t have ID. I didn’t have my kids’ birth certificates. I didn’t know where to start. Maricela helped me with a lot of it. She helped me get my paperwork, my ID, and food stamps through Benefits Access. Maricela helped me with the paperwork because my reading isn’t that good. Sometimes I don’t understand what I’m reading, and Maricela would help me. She also introduced me to a group at the Center for people with addictions, and it helped me get off weed.

My motivation was my kids. I didn’t want to lose them. I always knew I had to do better, but I didn’t know how. I would smoke weed to deal with my past trauma and emotional issues. During treatment, I gained coping skills and techniques that have helped me manage my feelings and emotions in a healthy, positive way and make good choices. I started taking up drawing and coloring, which helps take me out of that “zone.” And Maricela is always there for me.

I have been in therapy for a few years, and I’m happy to say that my relationship with my kids is great now. Before, my depression was taking over. It was hard to attend to the kids while dealing with the issues I had, and I would just shut down. But with Maricela’s help, I learned to handle it. I try to be open with my kids so they will talk to me when they have a problem. When they do need me, I can be there for them. Instead of looking for reasons to take my kids away, Maricela was there to make sure I could be the best parent I could be.

Now that I’ve been in therapy for a while, I am ready to start working on my own goals so I can be the best I can be for myself, too. My goals include getting a house that I can pay for and going back to school for home decorating. I also want to improve my reading skills. I couldn’t focus on that when I had so much going on with my addiction and my kids, but now I’m ready.

I have a new way of thinking. I used to be really negative. I would look at myself like I couldn’t do anything right. I thought I wasn’t smart enough. I put myself down. Now I don’t see myself like that. I know I am capable of improving, and even though I’m older, I still can have goals and reach them. I may not be as smart as I want to be, but I am a smart woman and can try. Before, I didn’t even want to try. Now it’s different: I go out, I spend time with family, and I push myself. Before, I didn’t want to go to school. Now I can’t wait to go back. I am good at art, at decorating. My cousins and aunt who came to visit saw my artwork and said it looked so pretty and asked to have it. Now it’s hanging in their homes.

I have a totally different view of therapy than I did when I started. With a person who is not a part of your everyday life, you can put yourself out there a little bit more, and they won’t judge you. If you get a good counselor, it will help you change your family and your way of thinking. And changing that is what makes other changes possible.

La Historia de Aleides

July 31, 2024 | Leave a reply

Aleides con su hija, Jismerlyn. El Build-a-Bear en la caja que sostiene Jismerlyn fue un regalo de fin de año del programa extracurricular del Centro Infantil de Jismerlyn.

English Version

Cuando emigré a los Estados Unidos, pensé en un futuro mejor para mi hija, con mejor educación y oportunidades, algo de lo que carece mi país.

Mi hija Jismerlyn acaba de terminar el primer grado y participa en el programa extracurricular COMPASS del Child Center of NY en P.S. 56Q. Me gusta el programa COMPASS porque ha ayudado a las habilidades sociales de Jismerlyn, y la ayuda con las tareas que forma parte del programa la ha llevado a tener un buen desempeño en su educación. Además, puedo trabajar en paz sabiendo que mi hija está en un entorno seguro.

A Jismerlyn le encanta el programa porque puede estar con sus amigos y también aprender nuevas habilidades. Su desarrollo con la lectura es mejor que el año pasado, debido al programa de palabras a la vista. A Jismerlyn le encantan los libros, y la pillo leyendo en casa a menudo. La he visto crecer con su interacción diaria con sus compañeros y en casa. A Jismerlyn le encanta todo lo relacionado con el programa. Y me encanta que mis sueños para ella ya se estén haciendo realidad.

Aleides’s Story

Aleides with his daughter, Jismerlyn. The Build-a-Bear in the box Jismerlyn is holding was an end-of-year gift from Jismerlyn’s Child Center afterschool program.

When I immigrated to the United States, I thought of a better future for my child, with better education and opportunity, something that my country lacks.

My daughter Jismerlyn just finished first grade and is a participant in The Child Center of NY’s COMPASS afterschool program at P.S. 56Q. I like the COMPASS program because it has helped Jismerlyn’s social skills, and the homework help that is a part of the program has led to her doing well in her education. Also, I can work in peace knowing that my daughter is in a safe environment.

Jismerlyn loves the program because she can be with her friends and also learn new skills. Her development with reading is better than last year because of the sight word program. Jismerlyn loves books, and I catch her reading at home often. I have seen her growth with her daily interaction with her peers and at home. Jismerlyn loves everything about the program. And I love that my dreams for her are already becoming true.