Tag Archives: client stories

Madison’s Story

The author, Madison, poses in a cap and gown on high school graduation day with her therapist, Jennifer Trujillo-Armijo, LMSW, from her school's school-based mental health center.

Madison, author, and her therapist, Jennifer Trujillo-Armijo, LMSW

Hey there, 

If you’re reading this, perhaps you’re feeling weighed down by expectations, the scars of your past, or maybe even the uncertainty of the future. I’ve been there, and I want to share a piece of my story with you, in hopes that it reminds you, you are not alone.  

I grew up in a household where love became a battlefield. My parents’ divorce wasn’t just a chapter in my life; it felt more like a storm that uprooted my sense of security. I remember countless nights filled with the echoes of arguments, and how deeply I longed for stability. I found myself struggling with feelings of abandonment and an inability to express my emotions.  

It became evident that I needed support, particularly with managing my emotions, sharing my feelings, and respecting boundaries, especially after my parents’ divorce. I found myself struggling with anxiety about transitioning into high school and the complexities of family dynamics. My parents encouraged me to begin therapy, a journey I met with resistance. I had been down that road before and felt frustrated by therapists who, in my eyes, just didn’t get me. 

Then came the COVID-19 pandemic, and like so many others, I found myself confronted with new challenges. The isolation hit hard, amplifying the weight of my struggles and bringing on anxiety in ways I had never anticipated. At first, the isolation felt overwhelming, being cut off from friends and normal routines. But when I finally returned to school, things didn’t get easier. I started experiencing issues with relationships at school and tensions at home, all of which piled up and triggered panic attacks. It reached a point where I had to be sent home because I was simply too unstable to be in that environment. The weight of emotional pain felt suffocating. The pandemic had flipped our lives upside down, and though the outside world was filled with chaos, the storm inside me felt ten times louder. I struggled to filter through the swirling thoughts and feelings that consumed me. School became a minefield, each day accompanied by the terrifying panic attacks that left me gasping for air and reeling in confusion. The simple act of socializing felt difficult, as if I were constantly on the edge of a cliff, unsure if I would soar or fall.  

It was in that darkness that a new therapist, Jen, entered my life. My mom had discovered that I could go to therapy at my school through its school-based mental health wellness center. She wouldn’t have to drive me to therapy, and the therapist would be someone who was familiar with teens like me. I decided to give it a try.  

When I first stepped into that small, softly lit room at my school’s wellness center with Jen, my heart raced, pounding like a drum, echoing my unease.  

At our intake meeting, Jen had suggested that therapy should concentrate on emotional regulation and the challenges of high school, alongside family therapy to address the different parenting approaches and foster understanding, ultimately creating a more positive environment. I felt vulnerable, trapped behind a wall built from years of unexpressed fears and emotions, refusing to let anyone in. I was stubborn and held my guard up like armor, convinced that therapy was a waste of time. Little did I know, healing often requires us to lay down our defenses.  

Jen not only saw me, but also truly listened. With her warm smile and patient demeanor, Jen gently began to dismantle my barriers. Time, I came to learn, is a powerful healer, and as moments turned into hours, I found comfort in sharing my struggles, my questions, and my unfiltered self. 

Slowly, I began to peel back the layers I had so carefully constructed. We set goals together: learning to communicate my feelings, expressing my needs, and building coping skills that I could use when anxiety crept in. I began to open up, and through that openness, I found strength. I learned how to manage those panic attacks and improve my relationships with my mom and dad. I started to embrace that while I couldn’t control everything, I could control my own reactions.  

Therapy was not a magical cure; there were no overnight transformations. It was a process, filled with setbacks and hard truths. I learned to articulate the emotions that had once threatened to consume me, to express my needs without fear of judgment. For the first time, it wasn’t just about surviving the storm; I was learning to navigate through it. My therapist armed me with coping skills that felt like sturdy life jackets, tools I could use when anxiety crept in like an unwelcome guest.  

Gradually, I began to see the positive results and benefits of the hard work I had put in. Panic attacks became less frequent, the fear that once gripped my chest relaxing its hold. The conversations I once dreaded became moments of connection, both with my mother and father. I learned that it was OK to communicate my needs, to lean on loved ones while also recognizing the importance of letting go of what I could not control. The beauty of growth is often found in the quiet spaces of understanding, and I finally started to appreciate the strength in vulnerability. 

As I graduated high school and stepped into college life in Ohio, the world opened up in ways I hadn’t anticipated. I carried the tools I had gained in therapy with me. The change felt daunting, but I was determined to lean into the lessons I had learned. The bond I now share with both my parents is stronger. They both taught me that seeking help is courageous, not a sign of weakness. I built and embraced new friendships, while nurturing the relationships I had back home in New York became a source of encouragement. I found joy in community, and every connection reminded me that we all share struggles, even if they look different on the surface. Each moment became an opportunity to form connections, to challenge myself, and to celebrate the progress I had made.  

Today, I have grown from reluctant participant to passionate advocate for mental health. To every person out there who feels lost in the chaos of life, remember it’s OK to not have it all figured out. You are a work in progress, and that’s perfectly fine. Embrace the journey, lean into therapy, and know that healing is not linear. With each step you take, you move closer to a brighter, more fulfilled life. There’s a relief in recognizing that seeking support is a sign of strength. Therapy isn’t a stigma; it’s a pathway to healing, self-discovery, and empowerment.  

Looking back, I am filled with gratitude that my parents pushed me to seek help. I appreciate my therapist beyond words; her support has transformed my life. Without Jen’s compassion and guidance, I know I wouldn’t be the person I am today: resilient, hopeful, and ready to embrace everything life has to offer. My heart swells with appreciation for the wisdom she shared, for the tools she equipped me with, and for the safe harbor she provided on the stormy seas of adolescence.  

I believe that everyone, at any stage, can benefit from therapy. There’s no shame in seeking help. It’s a sign of strength and a commitment to your own well-being. I understand that life may still throw turbulence my way, but now I know I have the inner resources to navigate it. And for that, I will always cherish the lessons learned and the support received. With newfound confidence, I move forward, ready to face whatever comes with open arms and an open heart. You are worthy of love, connection, and healing. Keep going.  

With all my heart,
Madison 

Eudora’s Story

Eudora is a participant of The Child Center of NY’s Cash+Community Works (C+C), a groundbreaking neighborhood-based initiative that invests in under-resourced families, trusts them with power, and connects them with peers so they all can rise together. C+C works on the premise that families are the experts on what they need to achieve their goals, and our job is to act as investors, advocates, and partners.

At The Child Center’s 70th anniversary gala, Eudora spoke powerfully about her experience as a promising entrepreneur. Watch the above clip to see how she was able to start a marketable business through C+C—and pay it forward.

Danny’s Story


Danny is a talented, hardworking young man who mentors youth in his community and enjoys practicing martial arts. One day while walking home from school, he was at the wrong place at the wrong time and was involved in a tragic incident. As a result, Danny got caught up in the justice system through no fault of his own. Part of his court mandate was going to therapy, which he got at our Residential Treatment Facility and Cohen Family Wellness Center. Now he pays it forward by serving as an advocate for himself and other young people. Danny was a featured speaker at The Child Center of NY’s 70th anniversary gala. Below are his prepared remarks. You also can watch the video above to hear him tell his story at the gala.

Hello, everyone. Tonight, I am here as an advocate. The Child Center invests in young people and their families, and they supported me when I needed it. The Child Center provided me with a great outlet. I did therapy for two years with a counselor who really helped me. I have experienced several challenges and I wouldn’t be where I am today without that support. I will share my story to show you that when you invest in young people, you help them live healthy, fulfilling lives. Young people can be positive influences on other young people and be change agents in their communities. I am living proof of that. I have a much longer story to tell, but I will make it brief for you.  

 I have a brother who struggles with mental disorder and it made my home life very difficult. He’s been in psychiatric facilities since he was little, and he missed out on his childhood. He is impulsive and has violent tendencies, so I was always in survival mode. I pressured myself to protect my baby brother from our older brother. I worried about his safety. My mother is a single mother, and I did everything for my baby brother while she was at work. 

 The situation at home made me depressed and I was having trouble in school. I used to be a good student, but I was skipping classes and it was really out of character. Things were really rocky.  

 When I was sixteen years old, there was an incident where I was stabbed while walking home and it was a case of mistaken identity. I study martial arts and I defended myself. Unfortunately, the other person ended up partially paralyzed. And because both of our fingerprints were on the knife, we were both charged with attempted murder. This incident occurred at the height of the pandemic. And because of COVID regulations, my case moved slowly, the court date was delayed, and I was held in a detention center for over 8 months.  

 My family usually doesn’t show their emotions. But the day I was sentenced, I saw my family express their emotions for the first time and cry. I felt horrible.  

 Luckily, the house across the street had surveillance cameras and video was able to show everything that happened. My innocence was proven. The court expunged the case.  

 But the judge determined that because of the injuries inflicted on the other person were so severe, I used excessive force. She recommended that as part of my probation, I go to the Child Center’s Residential Treatment Facility, which also houses justice-involved youth. Part of the court mandate was that I go to therapy.  

 Therapy was a lifeline for me. After that whole experience, I have made big changes in my life. I made an effort to stay away from negative influences. I learned who I could trust and lost a lot of friends in the process. I moved out of the city and dedicated myself to becoming better. It’s gotten better. Through therapy, I’ve explored parts of myself I didn’t even know I had. I used to live in the past and I lost myself. I’ve learned to think ahead now.  

 I’m studying to get my real estate license and am an assistant manager at a retail store located near a middle school. The kids I see every day who come into my store, I can relate to them, I give them advice. Mentoring comes naturally to me. I was also a martial arts instructor. I used to visit schools and teach kids self-defense. I enjoyed this very much and plan to continue mentoring kids in the future. 

 I also visit my little brother and take him out, do fun things together because he should enjoy a normal childhood. My therapist taught me that it’s not about the time, it’s about the quality of the time you spend with someone. My little brother is six years old now, and he still calls me “Dad’ to this day because he sees me as a Dad. I’ve been a consistent – and the only – father figure in his life.  

 The Child Center showed me how to cope, distract myself from negative thoughts and identify what is going on. I can pursue a more normal life now. My coping skills, being able to identify problems, have helped me. Through my mental health counseling, I look at everything now with a different lens. When I look at friends, I ask, what baggage do I carry, what baggage do they carry? How can we help each other?  

 All the things I’ve learned at The Child Center enable me to pursue my dreams. I can work on my goals, be there for my family and have the tools to overcome challenges.  

 Like I said in the beginning, I am here as an advocate to tell my story and shed light on what’s happening with our youth. I am here as a testament. Our work here as a community is imperative to youth, especially those who’ve been given a bad hand, through no fault of their own. This is the way to lift each other up and build a brighter future, together. Thank you. 

The Magic of JobNet

The JobNet team
The JobNet team

Members of the JobNet team, from left to right: Youth Advocate Jessica Rivera; GED Instructor Keianna Noble; Transitional Facilitator Samantha Gabriel; and Program Director Paulette Diggs-Beji

Meet JobNet clients Beethoven and Lidianny, who stand as testament that a mental health condition is no barrier to achieving dreams

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Logan’s Story

My name is Logan, and I’m in sixth grade. I live in Flushing with my grandmother and my mom, who is a Utilization Management Nurse. While she works, I go to the Beacon afterschool program at Parsons Community School.

Logan, a participant at Parsons Beacon afterschool program in Flushing, Queens

Logan with the Surface laptop he received from The Child Center after completing a coding class

At first I liked Parsons just because most of the kids from my school were in it. I also made new friends, and the staff are so nice and have given us so much. For example, they have a lot of events like the game truck, paint nights, and food giveaways. They are easy to talk to, and a challenge they helped me with was talking to some of the other kids. The staff help us with any problems we have. For example, when someone is hurt they would take care of it. Ms. Jayme helps me with my homework, like math, which is my favorite subject. She was very patient and helped me a lot. I know I can go to any of them with any problems I need help with.

I’ve been going to Parsons for two and half years. I still like going to Parsons because of my friends and the staff, and I also like going because the activities are a lot of fun. I do activities like graphic design, color theory, and coding. Color theory teaches me different things like the color categories and types. Graphic design is a program that helps me make pictures on the computer. Coding taught me how to make characters to build videos and other programs on the computer. All of these can help me reach my goal of becoming a heart surgeon because everything uses computers. I also play basketball when we go in person!

Parsons Beacon always has something special going on, in addition to our regular activities. One of my favorites was the Just a Kid from Queens speaker series. I got to see how people like me, from my neighborhood, grew up and went on to do interesting things. What I liked about the series was the information they had to say and the lesson I learned every time. My favorite speaker was Jean-Wesley because he is disciplined and has a passion for becoming a wine sommelier even though not a lot of Black men do that job. He went to school and worked at the same time. He also comes from a diverse background and has worked in different kinds of jobs. He let me know I can do whatever I want in life.

***

Note from Logan’s mom, Bianca: “I love the Parsons Beacon Program because it affords the participants opportunities to learn about so many things that are integral to succeeding in the world of technology and arts we live in today. Not only do they provide skills training, they also provide role models to show the kids where and how far their skills will take them. Parsons’ staff puts great effort into the success of their program and exude their love for the kids and community every step of the way. They are a true example of excellence in community service and development!”

Trina’s Story

 

 The staff at Redfern Cornerstone Community Center have been my angels. That was true before COVID, and it is even more true now.

Trina and Terrell at Redfern Cornerstone Community CenterI’m a single mom who works as a home health aide. I have a 6-year-old son, Terrell, and a daughter at college.

Terrell first began going to Redfern for summer camp in 2019 when he was 5 years old. He had the time of his life. He would come home and tell me stories about all the people he met. It was just so welcoming and friendly. Before this, he was in the house all day, and being at Redfern really opened him up. They introduced him to arts and crafts, which he enjoys a lot.

When the summer ended, I was glad to learn that Redfern offered an afterschool program and signed him up right away. I was grateful for the homework help, and Terrell loved the field trips. His favorite was ice skating. I was so terrified to let him go, but he said, “I’m gonna be fine, don’t worry about it!” And he was. The staff sent me a video of him on the ice. He was so happy! The program really broadened Terrell’s horizons and gave him experiences he wouldn’t otherwise have had. They also helped him with behavioral issues, and I saw a real difference. Life had settled into a good routine, which is very helpful when you’re a single mom!

Then COVID hit. Everything went south and shut down. We muddled through the spring with my daughter home from college to watch Terrell, but I wasn’t sure what we were going to do for the summer. At least with virtual learning at school he was somewhat engaged. I worried that during the summer he’d have nothing.

I was so glad when I found out that Redfern would be doing summer camp. It was virtual, and I wasn’t sure how it would work, but it turned out great. My daughter was able to provide supervision, but with the programming through Redfern, she didn’t have to entertain him all day. He got to interact with his friends and the staff, whom he loves.

Terrell on his way to Redfern

Terrell on his way to Redfern

Once school started back up again and my daughter had to go back to college, I didn’t know what to do — again — since school was going to be virtual. I seriously contemplated quitting my job because my son had to come first.

That’s when Redfern got the green light to open for the Learning Bridges program. This has helped me out a whole lot!

Learning Bridges is for students who need a safe space to conduct their virtual learning during school hours. Terrell attends virtual school while he’s at Redfern, and staff are there to make sure he stays on task and to answer any questions or help with any problems.

When the kids come in in the morning, they sign in, wash their hands, and log on to class. They take little breaks throughout the day, and staff make sure they log back on in time for their next class. And although there are a lot of kids there, they make it work. The staff gave noise-cancelling headphones to any students who didn’t have them, and they give them a private place to work when needed. Once Terrell’s teacher wanted to test his reading, and I asked the staff if he could have a quieter area for the testing. They said no problem.

Shantrice and Terrell at Redfern Rosing ceremony

Terrell with Ms. Shantrice at Redfern’s “rosing ceremony,” honoring students who completed their first full semester of remote learning at Redfern and the challenges that they overcame

When the school day ends, they transition right into the center’s afterschool program, where Terrell can get his homework done and participate in enrichment activities, which he can’t get enough of. At 5:30 when I pick him up, I ask him what he likes about the center, and he’ll say, “I like to make things with clay!” or “I like the new games.” He also talks about the staff and how he likes that [Group Leader] Ms. Shantrice colors with him. He also loves [Program Site Coordinator] Mr. Keith, [Program Coordinator] Ms. Rosmary, and [Program Director] Mr. Simeon, who is amazing and always makes sure Terrell is OK. They’re all great, and I think of them as a team. As a mom, it makes me so glad to know my son is well-cared for all day and happy.

It’s like one big family here. The staff really treat your child like their own. Everyone knows them and cares about them. Especially during the pandemic, I needed the help really bad, and this program saved me. That’s why I say they’re my angels. The best thing I ever could have done was sign Terrell up for Redfern. 

Case in Point: Using Cognitive Behavioral Therapy for PTSD

Meiling, a client in The Child Center's Asian Outreach Program, Flushing Clinic

Meiling, a client in The Child Center's Asian Outreach Program, Flushing ClinicAsian Americans are the fastest growing ethnic group in New York City, and they often face unique and difficult challenges, including an unfamiliar language and culture; poverty; and conflict between immigrant parents and American-raised children. The Child Center of NY’s Asian Outreach Program helps families handle these challenges by providing mental health screening, information, and counseling to low-income Asian American youth and their families. AOP’s bilingual and bicultural therapists are steeped in the culture of their clients — enabling them to reach troubled young people before they slip through the cracks.

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Joshua’s Story

I came to New York from Guyana when I was 13 years old. I wasn’t too broken up about it. Now and again I did miss home, but I knew I had a lot of opportunities here. In this country you have a chance to make something of yourself.

One problem I had was issues with my brother, Jonathan. He was difficult to deal with. He would destroy my belongings, take my things … I would get mad and we’d have bad fights and disagreements. A few times things turned physical. That’s when I started counseling with Miss Austin in the HALE program. She talked with me, my mother, and sometimes Jonathan. She helped me learn how to handle my concerns without things turning physical and to recognize when to ignore things. She also helped my mom talk to Jonathan and help him understand that it isn’t acceptable to treat your family this way.

When I was 16, I told Miss Austin that I wanted to start working because I wanted some money in my pocket and to start taking care of myself. She told me about JobNet and helped me get started.

I met Samantha, who worked at JobNet, and Ms. Diggs, the program director, and I started working for the program as a receptionist. It was an interesting experience. I learned how to answer the phones, welcome and greet visitors, and take messages. Through Career Club I learned to be professional, to always be there on time, and to follow instructions. I enjoyed working with the people there, and it left me feeling like I had connections—that I could come back any time to show them what I was doing. People at JobNet want to help you make something of yourself. They care about your future. Even though I’m out of the program more than two years, I came back to show them what I’m up to now: becoming a firefighter.

When I first came to this country and was in middle school, I saw the ambulances and the firetruck go by and I had a feeling that was the career I wanted to get into. I did the hard work to get into FDNY Captain Vernon A. Richard High School for Fire and Life Safety and graduated in 2015.

Now I’m studying to become an NYC EMT, and then in a couple of years, I can become an FDNY firefighter.

The road wasn’t easy. The first time I took the test, I got a 68 and needed a 70. But I didn’t give up. I took it two more times, and I finally did it. Now I’ve completed the Winter EMS Academy, and I’m on my way to becoming a firefighter.

Things are better now.I had experiences at JobNet that I really treasure and that shaped me into the person I am supposed to be. I learned how to be responsible when I have a job to do, and that I can do it. And I never would have met these amazing people that I enjoy talking to.

My relationship with my brother is different from how it was back then. We don’t argue as much or get into altercations as much as we did back then. There’s less fights and more talking.

That’s one of the things I learned from Miss Austin and from the people at JobNet: Most things in life require hard work, but once you put in the work, the results you are looking for will happen.


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