Tag Archives: client story

Saint’s Story

A teacher in a Head Start classroom reads to Saint and another boy.

From left to right: Teacher’s Aide Yaneth Orduna; Saint; and Saint’s classmate Liam.

Darlene’s Perspective
Saint’s Mom

When I first enrolled my son Saint at Escalera Head Start, I was concerned about his behavior. He would have tantrums and not really know how to communicate his feelings, so he would scream and cry. I wasn’t sure how he would do in a school environment. I worried that the teachers would judge me, and that they wouldn’t know how to handle his outbursts—as I had trouble doing myself. I also was concerned that his behavior might make it hard for him to make friends.

So it was with a lot of anxiety on my part that Saint started Escalera—but it was replaced by relief and hope almost right away. Saint’s teachers were extremely patient and learned how to communicate with him when he was inconsolable. I love the way the staff is in constant communication with us and learns our family dynamic at home in order to transition the children to a more familiar environment. He is so much more mature. He has learned how to be a great friend and is super respectful to everyone around him. I am so happy with his progress, which I know will make it easier for him to transition to kindergarten next fall.

Although it’s hard to confide in and talk about your family to people like teachers at first, my advice to any parent whose child is starting Escalera for the first time is to be super honest about their child and communicate with their teacher, whatever their concerns are. I promise you, the teacher will become like family!

Ms. Tracey’s Perspective
Tracey Elting, Escalera Program Director

At the beginning of the school year, managing emotions was a challenge for Saint. He would scream when another child bothered him and was unable to follow the classroom expectations, thus requiring a lot of redirection. Like a lot of children embarking on their first school experience, he was not very independent and waited for his family members and teachers to do things for him, like putting his coat in his cubby and cleaning up the toys.

He struggled to form letters when writing his name and was easily distracted during whole group/circle time activities and read-alouds. He showed little interest in learning.

But Saint had a lot of potential. He was curious and social and clearly wanted to be a part of things. He also had a wonderful advocate in his mom, who was a great partner in ensuring consistency between home and school. Saint always had good attendance, and during his moving up ceremony at the end of the year, he received a certificate for 97% attendance.

With partnership, consistency, and our compassionate and skilled team—including Ms. Yaneth, pictured above, and Assistant Teacher Rosangles Vargas—Saint blossomed into the friendly, happy, and eager-to-learn child we knew he could be. By the end of the school year, Saint learned to manage his feelings by using various strategies, such as telling a teacher or playing with another child or toy. He now follows classroom expectations on his own without reminders. He is much more independent and completes most tasks by himself. He can write and spell his name. In fact, he is now meeting or exceeding widely held developmental expectations for his age in all domains, from social-emotional development to traditional academic areas, like literacy and math.

Saint’s progress is evident as soon as you walk into the classroom. You can find him actively participating in whole group/circle time activities and read-alouds, answering questions that show understanding of the concept being taught. You can find him exploring in all learning centers with a variety of materials, and you can feel his enjoyment when he participates in small group learning activities. He now associates “school” with positive feelings, which is the most important thing. He will start kindergarten ready and excited to learn and thrive.

Saint’s Perspective

I like to play with cars and blocks and in the kitchen area. I like center time. Center time is my favorite time at school!

Penny’s Story

Penny and her family and a councilwoman stand in the rain holding a street sign.

From left to right: Andre’s daughter, Anaya; his wife, Timia; Council Member Nantasha Williams; and Penny

Penny is a participant in The Child Center of NY’s Cash+Community Works (C+C), a peer-based initiative that invests in under-resourced families, trusts them with power, and connects them with peers to uplift whole communities. Through C+C, Penny established a 501(c)(3) nonprofit organizationFor the Love of Dre—to bring attention to gun violence and advocate for safe neighborhoods. One especially meaningful goal of Penny’s was to name a street after her late son. She reflects on the culmination of this goal in the story below.   

My name is Patricia, a.k.a. Ms. Penny. On June 7, 2025, I had the honor of having a street in Jamaica, Queens, co-named after my son. At the corner of 109th Road and 169th Place, there is now a street sign proclaiming it Andre (Dre Most) Saunders Road.

My son Andre was an MTA bus driver and self-proclaimed violence interrupter—meaning, Andre would singularly stop lots of potential street violence before it would erupt into people getting hurt or killed.

Unfortunately, Andre was an innocent bystander who was murdered on January 11, 2009. He was and still is a legend in the community and surrounding communities. Our family history goes back as far as I can remember on this block. All the way back to my great-great-grandmother, who passed away at 102 years old. My brother and his family still reside on the block.

One night or day, I had an epiphany that Andre said he wanted his name on the block. I told him I would fight tooth and nail, even if I had to put it up on cardboard. By the grace of God, Councilwoman Nantasha Williams, and the community, it was manifested.

I thank Cash+Community Works for all the support they have extended to me, by supplying treats, waters, and other support at the gathering after the street-naming event, and especially for the grant I was awarded. With funds from the grant, I was able to officially register For the Love of Dre as a nonprofit. We’ve hosted several giveaway events to bring the community together, and to honor and promote Andre’s legacy of nonviolence, community, and making the most of life. Andre lived every day with gratitude, joy, and purpose. He built people up and brought them together instead of tearing them down and apart. This is what For the Love of Dre is all about. I can’t think of a better way to honor my son’s memory than by instilling these values in the next generation, in the community he cared so much about.

La Historia de Aleides

Aleides and his daughter.

Aleides con su hija, Jismerlyn. El Build-a-Bear en la caja que sostiene Jismerlyn fue un regalo de fin de año del programa extracurricular del Centro Infantil de Jismerlyn.

English Version

Cuando emigré a los Estados Unidos, pensé en un futuro mejor para mi hija, con mejor educación y oportunidades, algo de lo que carece mi país.

Mi hija Jismerlyn acaba de terminar el primer grado y participa en el programa extracurricular COMPASS del Child Center of NY en P.S. 56Q. Me gusta el programa COMPASS porque ha ayudado a las habilidades sociales de Jismerlyn, y la ayuda con las tareas que forma parte del programa la ha llevado a tener un buen desempeño en su educación. Además, puedo trabajar en paz sabiendo que mi hija está en un entorno seguro.

A Jismerlyn le encanta el programa porque puede estar con sus amigos y también aprender nuevas habilidades. Su desarrollo con la lectura es mejor que el año pasado, debido al programa de palabras a la vista. A Jismerlyn le encantan los libros, y la pillo leyendo en casa a menudo. La he visto crecer con su interacción diaria con sus compañeros y en casa. A Jismerlyn le encanta todo lo relacionado con el programa. Y me encanta que mis sueños para ella ya se estén haciendo realidad.


Aleides’s Story

Aleides and his daughter.

Aleides with his daughter, Jismerlyn. The Build-a-Bear in the box Jismerlyn is holding was an end-of-year gift from Jismerlyn’s Child Center afterschool program.

When I immigrated to the United States, I thought of a better future for my child, with better education and opportunity, something that my country lacks.

My daughter Jismerlyn just finished first grade and is a participant in The Child Center of NY’s COMPASS afterschool program at P.S. 56Q. I like the COMPASS program because it has helped Jismerlyn’s social skills, and the homework help that is a part of the program has led to her doing well in her education. Also, I can work in peace knowing that my daughter is in a safe environment.

Jismerlyn loves the program because she can be with her friends and also learn new skills. Her development with reading is better than last year because of the sight word program. Jismerlyn loves books, and I catch her reading at home often. I have seen her growth with her daily interaction with her peers and at home. Jismerlyn loves everything about the program. And I love that my dreams for her are already becoming true.

Alejandro’s Story

Alejandro, a student at August Martin High School who was a WIOA participant and will be a freshman at Cooper Union, stands outside The Met to receive his St. Gaudens Medal.

Alejandro at The Met to receive his St. Gaudens Medal

When I was in middle school, my mother and I moved to the United States from Haiti. It was initially exciting to live in new places, but I also felt sadness due to missing my close family members back in Haiti. The COVID-19 pandemic made things more difficult, especially as a ninth grader at August Martin High School. I found it challenging to adapt to remote learning and didn’t feel like I could express my true personality.

In 10th grade, I discovered a passion for architecture through a Google quiz. I spent the entire summer researching and learning about architecture, which ultimately led me to make a firm decision to pursue a career in this field. Despite facing obstacles in my art classes, I was determined to pursue my goal.

In my 11th grade year, I encountered some unexpected obstacles on my path to pursuing art. Despite the initial setbacks, I remained determined, which ultimately led to a remarkable opportunity. After showcasing my artwork to the art teacher, she offered me the chance to take AP Art, which was a level above what I had originally intended. Being the first student at my school to take AP Art in junior year was a proud accomplishment for me.

Also that year, I was exposed to two programs offered by The Child Center of NY at August Martin: Summer Youth Employment Program (SYEP) and WIOA. SYEP allowed me to spend the summer gaining professional skills and hands-on experience while working as an office assistant. It was a chance to learn various professional skills, enhancing my knowledge and capabilities. Additionally, I seized the opportunity to take a class at The Cooper Union over the summer, further expanding my skills and knowledge.

I was just months away from officially starting my senior year when the WIOA staff reached out to me with an opportunity to join the program. Upon hearing about the program offerings, which included earning college credits, gaining internship experience, receiving financial literacy support, and even earning a stipend, I eagerly signed up. I was motivated to prepare for my future career and college journey.

Ms. Roberta, the WIOA program case manager and college advisor, provided invaluable assistance with college applications and played a pivotal role in guiding me through the FAFSA process. Her support and mentorship helped me navigate through the complexities of the college admissions process, easing my worries and boosting my confidence, especially in preparing for my Cooper Union interview.

Participating in the workshops that WIOA offered opened up new learning opportunities for me. I gained insights into financial matters such as credit cards, loans, and credit scores. Additionally, the workshops focused on professionalism and proper work attire, equipping me with important life skills. Moreover, my involvement in the ambassador program at school, under the guidance of Mr. Herman [Fogah, assistant principal], helped me develop crucial leadership skills. The culmination of these experiences led to me being elected as the student leader and serving as the media co-president. These leadership roles further honed my abilities and instilled a sense of pride in being able to make a positive impact within the school community.

I know these skills will help me in college—which is where I will be in September. I am excited to report that I was admitted to Cooper Union, my dream school, with a full scholarship.

I am also proud to share that I recently received an art award from the School Art League at The Met. It’s called the Saint Gaudens Medal, and it’s awarded to seniors in New York City public high schools who have completed an art program with excellence.

As I begin a new chapter, I know I am fortunate to have had so many people support me on my journey. Ms. Roberta’s unwavering belief in me and her guidance and encouragement were instrumental in my success. Her assistance extended beyond academics, helping me navigate challenges related to mental health and self-advocacy. My mother, Alexandra Joseph, has been one of the greatest support systems in my life. She has been there for all my adventures and has seen me fall away and climb back up. Her encouragement has helped me push through. I am filled with gratitude for my mother, mentors, and the invaluable experiences that have shaped me into the person I am today.

La Historia de Lorena

Lorena and her family. The three children have all been students at Escalera Head Start.

De izquierda a derecha: Cándido (padre); Jennifer, de 7 años; Ximena, de 9 años; Lorena; Alexis, de 4 años. Lorena sostiene el certificado de premio de Alexis por juegos de rompecabezas.

English Version

“Tengo tres hijos que han sido estudiantes en Escalera Early Childhood. Mis hijas estuvieron en el programa hace un par de años. Mi hijo comenzó en Early Head Start de Escalera cuando tenía dos años y ahora está en la clase UPK. Comenzará el jardín de infantes en el otoño.

Todos mis hijos no son tan tímidos como antes. Mejoraron en el aprendizaje de la escritura, en el aprendizaje del abecedario y en la participación en todos los libros que leyeron.  

Yo también mejoré como padre. Escalera me ayudó a hablar con mi hijo cuando estaba llorando, y pronto dejó de llorar. Me ayudaron a ayudar a mi hijo a compartir cosas, recoger el desorden, comer, vestirse, ir al baño y cruzar la calle cuando van al parque a divertirse, el equipo de Escalera me ayudó con todas estas cosas, me ayudó a ver cuánto podía ayudar a mis hijos a hacer.  

Escalera ofrece muchas maneras de apoyarnos con la crianza de los hijos, y yo aproveché muchas de ellas. Estoy en el Comité de Padres, lo cual decidí hacer para poder retribuir al programa, organizar eventos y tener experiencia en un comité como este. Participé en las excursiones de la clase Health Bucks al mercado de agricultores, donde podía elegir frutas y verduras saludables para mi familia, y en las actividades del aula. Disfruté participando en las actividades de la clase ayudando a hacer las piñatas para cada una de las clases.  

Una cosa que estoy muy contenta de haber hecho, fue asistir a ParentCorps, que Escalera ofrece en el centro. ParentCorps me ayudó a ser más paciente con mis hijos, a ayudarlos a controlar sus rabietas y su ira. Aprendes muchas maneras de criar a tu hijo de una manera diferente a cuando creciste. 

¡Mis hijas están en 2º y 3º grado ahora y les va muy bien! El programa los preparó para el jardín de infantes, y ahora sé que mi hijo estará preparado y listo para hacerlo bien. Los maestros ayudan hablando mucho con los niños, haciéndoles saber que son adultos y que van a cambiar de escuela y de maestro. Ayudan a los niños a escribir su nombre, a saber los números y el abecedario, y a compartir cosas.  

Escalera es una muy buena escuela, con buenos profesores que ayudan mucho a los niños. Son muy pacientes y no tienes que preocuparte de que te juzguen. Simplemente te ayudan a ser el mejor padre que puedes ser para tus hijos.”


Lorena’s Story

From left to right: Candido (dad); 7-year-old Jennifer; 9-year-old Ximena; Lorena; 4-year-old Alexis. Lorena is holding Alexis’ certificate of award for puzzle games.

“I have three children who have been students at Escalera Early Childhood. My daughters were in the program a couple of years ago. My son started in Escalera Early Head Start when he was two years old and now he is in the UPK [universal pre-kindergarten] class. He will be starting kindergarten in the fall.  

All my children are not as shy as they were. They improved in learning to write, learning their ABCs, and participating in every book they read.  

I improved as a parent too. Escalera helped me talk to my son when he was crying, and he soon stopped crying. They helped me to help my son share things, pick up clutter, eat, get dressed, go to the bathroom, and cross the street when they go to the park to enjoy themselves. The Escalera team helped me with all these things, helped me see how much I could help my children do.  

Escalera offers many ways to support us with parenting, and I took advantage of many of them. I am on the Parent Committee, which I decided to do so I could give back to the program, organize events, and have experience being on a committee like this. I participated in Health Bucks class field trips to the farmer’s market, where I could choose healthy fruits and vegetables for my family, and in the classroom activities. I enjoyed participating in the class activities of helping to make the piñatas for each of the classes.  

One thing I am really glad I did was attend ParentCorps, which Escalera offers at the center. ParentCorps helped me to be more patient with my children, to help them control their tantrums and their anger. You learn many ways to raise your child in a different way than when you grew up. 

My daughters are in second and third grade now and doing so well! The program prepared them for kindergarten, and now I know my son will be prepared and ready to do well. The teachers help by talking to the children a lot, letting them know that they are grown up, and that they are going to change schools and teachers. They help the children write their name, know the numbers and ABCs, and share things.  

Escalera is a very good school, with good teachers who help the children a lot. They are very patient and you don’t have to worry they will judge you. They just help you be the best parent you can be for your children.”  

Jonathan’s Story

Below is a speech that Jonathan delivered during the ribbon-cutting ceremony of the Cohen Family Wellness Center. You can listen to additional thoughts that Jonathan shared during an interview with amNY, above. Credit: amNY, Kyle Sweeting, and Jason Schwartz.

Hello everyone, my name is Jonathan, and I have been involved with The Child Center for about three years.

To begin my journey, I started with Zoom calls due to the pandemic and restrictions placed by COVID-19. The resources provided by The Child Center helped with resolving many of the issues I was suffering from and helped me overcome major challenges that were tied to my anxiety.

It took me a while to warm up to my therapist due to the unusual circumstances, but when I became comfortable, that’s when my journey decided to pick up speed.

When I went to the clinic for the first time, I was tense and overwhelmed. Due to the country opening up and returning from a remote environment to an in-person environment, I was on edge and all over the place. I was worried that I would lose all the progress I had made during the Zoom sessions. But my therapist helped me ease my worries and helped me with my transition to this new life.

At the time, I was scared of everything happening around me, afraid of change, and intimidated by the smallest challenges that life presented. Although these problems never seem to cease, the ways to manage these stressors were some skills that I would eventually pick up in my therapy sessions.

Jonathan with Amazin' Mets representatives at the Cohen Family Wellness Center in Woodside, Queens

Jonathan (second from left) at the grand opening of the Cohen Family Wellness Center. Learn more: childcenterny.org/photo-of-the-month-cohen-family-wellness-center/

The [Cohen] Family Wellness Center created the resources necessary for my improvement. I felt like I had no cure, and although it seemed like that at the time, I would later be proven wrong.

I learned that I was not the only person to have these uncomfortable symptoms. I was not the only person to live this type of way. I was not alone in this struggle.

This sense of belonging would bring me great comfort, allowing optimism back into my life once again. This place helped me grow, helped me change into someone that I am proud to be.

I would have never imagined the progress I would have made; it still amazes me today.

I would like to happily share that due to the progress I made at this place, I was able to accomplish some achievements that I could have never possibly imagined. This would include my role as valedictorian for my class of 2023, and being a Macaulay Scholar attending Queens College in the fall, majoring in psychology to pursue a passion of being a therapist or clinical psychologist. This passion was inspired by my time at The Child Center.

To end things off, I would like to thank my therapist, Abraham, and my psychiatrist, Dr. Yang, along with my parents and siblings who supported me through this journey. I do not know what type of person I would be without them.

Thank you.

National Foster Care Month Spotlight: Karriem

Karriem, a client of our Prevention and Family Support Flushing program, reads to his children during National Foster Care Month.

Karriem, a client of our Prevention and Family Support Flushing program, reads to his children during National Foster Care Month.May is National Foster Care Month, an observance that has special meaning at The Child Center of NY. The Child Center operates four Prevention and Family Support programs for families with children at risk of abuse, neglect, or foster care placement, or who simply need help with parenting challenges. The hardworking employees in these programs work tirelessly and holistically to give parents and other caregivers the tools, support, and confidence to raise their children in a safe and nurturing environment—now and in the future.

One of these parents, whose case was successfully closed last month due to achievement of goals, is Karriem. Continue reading

Christopher’s Story

Christopher, a graduate of Flushing Young Adult Borough Center (YABC)

During COVID, I worked construction during the day and did my schoolwork online in the nights.

When it was time to go back to regular [in-person] school, I didn’t want to go back. I was a senior, but I didn’t have enough credits to graduate on time. I wanted to drop out. But my guidance counselor, Mr. Baglio, told me, hey, would you like to join this program that helps you get your credits? He explained to me about Flushing YABC [Young Adult Borough Center at Flushing High School], which is a school for students like me.

At first, I didn’t want to hear anything about it. I was already working and didn’t want to do school anymore. But Mr. Baglio convinced me. He said they [the YABC staff] would support me and work with my schedule. I took the offer and went to YABC.

I’d get up at 5 a.m., go to my construction job, and then go to YABC right after at 3 p.m. It was killing me because I also had a night shift job. Eventually I got a job at a bagel shop—went in to work at 5 [a.m.], out by 2 [p.m.], went to school from 3-8:30. But I was struggling to pay my bills. I had a lot of difficulty around that time. I got kicked out of my house. In my culture, parents are often quick to judge and not really listen. I was going to give up on school. I was done.

The only thing that stopped me was Ms. Peña. Ms. Peña was my primary contact at YABC. Every single time I thought about dropping out, she’d remind me I was almost done. She’d say, Chris, you got this, don’t give up; you are going to finish high school. She was always there to listen and help me with solutions. When I told her about my job situation, she helped me find a job at FHS [Flushing High School] that fit into my schedule. It was a paid internship through the Learning to Work program. I worked with Mr. Max in the IT department of FHS doing inventory. He helped me develop business wise. I didn’t know how to communicate, how to speak to someone in an office. Now I’ve worked with a lot of staff at FHS. Teachers know me very well. I got a lot of respect from them, and they told me that they would help me with getting a job if I ever needed it.

Ms. Peña also helped me figure out what I wanted to do after high school. She had people come in to talk to us about different jobs, what they do day to day. There were people who had jobs in business, real estate … and a police officer. Becoming a police officer kind of hit me as something I want to do. He said that it’s always good just to help the community. A lot of Hispanic people don’t understand English very well, they need help sometimes, and it’s good to help the community. That’s something that interested me. He gave me ideas to organize myself a little better, talked about college. I took his advice. I decided to go to Queensborough Community College to study criminal justice. I’m starting my first semester now. I’m doing that!

I am where I am because of Ms. Peña. I cried to her when I graduated. I couldn’t believe I really did it!

I also want to thank Mr. Max. When I started in the technology room with Mr. Max, I was used to carpentry, not computers. I told him, I’m slow, you’re going to get frustrated with me. But he taught me everything. I took inventory on 500 computers! He taught me new things every day. It feels good to learn! I always thought, I’ll stick to construction, but you know what? It’s always good to learn.

To read more about Flushing YABC, see this Q&A with Program Director Jaimee Diehl and this spotlight on YABC’s career fair.

Update, October 2023: Christopher is now a first-year student at Queensborough Community College, and he sent us this update:

“My first semester of college was fun, but, at the same time, very stressful trying to fit in with a lot of new people. Most of my professors were nice and great at teaching. I just didn’t pass algebra and will have to retake it next semester. It’s fine. .. I think I learned [better] this semester! I got good grades aside from that. My second semester was much better. I met a lot of people, thanks to the soccer team.

I was able to represent the Tigers (Queensborough community college men’s soccer team) with number 23 this year, becoming QCC’s center back. Being part of this team really showed me a lot of things, from celebrating wins to also knowing how to lose as a team. There are many things that still must get fixed within the team, but we can work on that next semester. Honestly speaking, college can be fun when you make it fun, but it can also be a pain when you’re not doing what must be done. There’s a lot of things that need to be learned and worked on, one step at a time. My goal is finishing school with a criminology degree and to be able to join the NYPD. There’s still many steps to get there, but as long as it’s rolling towards that direction, I’m fine. Good things take a long time to make.”


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